Eye Doctor's Optical Outlets, a VSP Vision company, has been supporting the eye health of the central Florida community for more than 35 years.
Our team is collectively dedicated to providing our patients with the highest level of customer service and quality eyewear at an affordable price.
Offering a fun and inclusive work environment, you’ll know that you’re doing work that matters helping people bring their best vision to life.
The primary function of this role is answering all patient calls, listening to their concerns, and assisting and scheduling patient appointments.
Manage large amounts of inbound calls in a timely manner
Follow company call guidelines when handling different types of calls
De-escalate situations involving dissatisfied patients, offering patient assistance and support
Verify patient insurance and benefits while having patients on the line
Schedule, reschedule, cancel, and confirm patient appointments
Notify the Patient Contact Center Supervisor of any issues that they may be experiencing with any calls
Inform the Patient Contact Center Supervisor of any technical issues that arise within the workday
Perform all tasks assigned by the Patient Contact Center Supervisor
Job Specifications
One to two years of administrative experience with at least one-year providing Administrative support
Demonstrated ability to successfully perform multiple tasks in a fast-paced environment
Working knowledge of MS Office package
Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries
Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made
Excellent interpersonal and rapport-building skills
Ability to ask appropriate and relevant questions to identify customer needs
Proven problem-solving, negotiations, and decision-making skills
Ability to use appropriate discretion and judgment in applying customer / call handling guidelines
Ability to listen, process transactions, and interact with customers simultaneously in a fast-paced environment
Fluent in Spanish and English
5709 Johns Rd Suite 1200
Tampa, FL
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