Conduct operations in support of the Enterprise Service Desk. Execute scripts and answer calls. Troubleshoot, resolve, and / or escalate technical issues.
Open and close tickets. Correlate events and incidents for management of Information Technology (IT) Services. Experience in IT customer service including two (2) years of IT ticketing system experience and one (1) year of experience in remote desk takeover tools and usage.
Experience meeting service level goals and targets. Must possess a certification in a process-based platform including programs equal to ITIL, HDI, CoBIT, Lean Six, Six Sigma, etc.
Kaztronix is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, age, religion, disability, veteran status or any other consideration made unlawful by federal, state or local laws.
In addition, all human resource actions in such areas as compensation, employee benefits, transfers, layoffs, training and development are to be administered objectively, without regard to race, color, religion, age, sex, national origin, disability, veteran status or any other consideration made unlawful by federal, state or local laws.
By applying to the position, you acknowledge that your information will be used by Kaztronix in processing your application.
Digital Adoption Platform Senior Services Specialist
Are you passionate about using technology to solve adoption challenges in digital transformations? Join Deloitte's Digital Adoption Platform (DAP) Services team to help shape our point of view on in-application learning and adoption experiences, define related service offerings for our clients, and ...
Enterprise Service Desk Specialist Senior
Conduct operations in support of the Enterprise Service Desk. Experience in IT customer service including two (2) years of IT ticketing system experience and one (1) year of experience in remote desk takeover tools and usage. Correlate events and incidents for management of Information Technology (I...
Hotel Front Desk Rep - Customer Service Specialist
Hotel Front Desk Rep - Customer Service Specialist. As a Hotel Front Desk Rep, you're not just a specialist; you're a maestro of customer service, transforming each interaction into a memorable experience. Why Choose the Hotel Front Desk Rep Life?. Become a key player in a team-driven environment th...
Senior Project Manager
During the life of a project, the Project Manager manages and supervises employees assigned to the project to achieve the project vision and contracted scope associated with the customer requirements. The Senior Project Manager is expected to develop and maintain a client base, manage HVAC/Plumbing/...
L3 - IT Project Specialist
IT Project Specialists will be challenged with various clients' systems and network architecture and will be expected to retain knowledge pertaining to various line of business applications. He/she will use their interpersonal skills to communicate with clients and provide IT support via specifi...
Executive Administrative Assistant
We are seeking a highly organized and proactive Executive Administrative Assistant to support our executive team. Proven experience in an administrative role, preferably as an Executive Assistant or similar position. This role is essential in ensuring the smooth operation of daily activities and wil...
Lead Systems Administrator - Exchange/AD
Responsible for the day-to-day operations of and support for applications and systems to include: Microsoft Exchange servers, Microsoft Outlook, DNS, Active Directory and other applications as deployed by the Unified Communications team. Work with vendors to support Deloitte's email and Active Direc...
*100% REMOTE * Service Desk Analyst
PC customer support to users (phone or desk side support). ...
Boiler/Hydronic Tankless Technical Support Specialist
What does a Technical Support Specialist do at Rinnai?. Provide phone support in the service, installation and troubleshooting of all Rinnai product. Ensure the identification, documentation, and resolution of quality/performance issues; Support in the repair and/or failure analysis of product retur...
Remote Customer Service Representative - Idaho
Respond to inbound digital communication from customers in a friendly manner and handle each customer as if they were the ONLY customer. The Customer Advocates are responsible for maintaining customer satisfaction through inbound/outbound phone calls, email support tickets, chats, forums, and any ot...