Service Administrator

Description :

Kinsley Power Systems is seeking a Service Administrator! The Service Administrator is responsible for providing service coordination, dispatch and parts support in a high-volume Service Department.

Kinsley Power Systems, a family-owned business, has been an industry leader in generator service, sales and rentals for over 55 years.

We are a KOHLER generator distributor headquartered in East Granby, CT with locations throughout the Northeast. At Kinsley we are dedicated to exceeding our customers' expectations in an environment that is enjoyable and rewarding.

If you want to join a growing company with strong family values, a great culture, a company where you are valued for your hard work and have opportunities to grow then look no further, come join our Kinsley family!

Service Administrator Requirements and Responsibilities :

• Answers all assigned service department phones promptly, screens and prioritizes calls and responds and / or re-directs calls accordingly and maintains call logs, calls and schedules each maintenance service contract customer
• Dispatches and supports Service Technicians to assure efficient geographical and timely deployment of staff
• Manages, schedules, coordinates and dispatches Field Service Technicians efficiently to ensure customers receive prompt attention to their service requirements
• Supports and promotes customer service goals and objectives
• Generates Time and Material quotes, performs adjustments for service jobs in an accurate and timely manner, including entering material requisitions, reviewing files and entering service summaries

Preferred Service Administrator Skills :

• Two or more years of experience in an administrative support or customer service position
• A strong ability to multi-task under pressure with excellent attention to detail and organizational skills
• Exceptional communication skills, both written and verbal required, with the ability to present a positive and professional impression while interacting with internal and external customers
• Problem solving ability identifies and resolves problems in a timely manner; gathers and analyzes information skillfully;

develops alternative solutions; works well in group problem solving situations

Service Administrator Benefits :

• Competitive compensation and Paid Time Off (Personal, Parental Bonding, Bereavement, Volunteering)
• Comprehensive health benefits (Medical, Dental, Vision, 401k + match, Company Paid STD / LTD / Life + more)
• Hybrid / flexible work schedule
• Advancement opportunities

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Requirements :

Compensation details : 22-27 Hourly Wage

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