Job Description
Job Description
Benefits :
- 401(k) matching
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Job description
Job Purpose
The Support Team Associate will need to have a strong attention to detail while reviewing details / estimates. They will ensure that the detail has necessary materials, such as transitions, underlayment etc.
Also, will review and edit custom charges.
Role and Responsibilities
- Own relationships with estimators and stores / customers keeping FIS high customer service standards
- Confirming all details have necessary materials for a successful installation
- Review custom charges i.e. steps, leveling, grinding etc., anything with a $ amount
- Answering all calls in a professional and polite manner with an attempt at one call resolution
- Responding to all emails in a timely and professional manner
- Completing all refigures in a timely manner
- Any additional task requested by the Support Team Lead
Qualifications and Education Requirements
- Minimum High School graduate
- Critical and independent problem solving
- Communicate professionally and effectively in both written and verbal form
- Working Knowledge of Microsoft Office Programs
- Personal qualities of integrity, credibility, and professional ethics
Working Conditions
Working indoor Monday Friday, however customer issues may cause deviations from the norm. Regular evening, holiday and weekend work expected, working with challenging clients, constant phone and computer communications are expected.
Sitting, standing, lifting tis to be expected. Busy environment with multiple interruptions.
Additional Notes
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.
They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
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