A company is looking for an Advanced Technical Support Specialist to provide world-class support experiences to enterprise customers.
Key ResponsibilitiesRespond to customer cases and resolve critical issues with the productResearch and replicate complex configuration or product defect issuesAct as a mentor and create knowledge articles for the Global Technical Support TeamRequired QualificationsBachelor's degree in computer science, information systems, or equivalent experienceMinimum of 5 years' experience in a technical customer support role, preferably with enterprise SaaS solutionsExperience leading major enterprise incidents and engaging multiple teamsAbility to communicate technical information to various stakeholdersStrong organizational skills to manage multiple tasks simultaneously
Advanced Technical Support Specialist
A company is looking for an Advanced Technical Support Specialist to provide world-class support experiences to enterprise customers. ...
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The mutual trust between our leadership and our teams means you’re working in an environment that supports collaboration through innovation, and real change driven by people like you. You’re confident in your ability to troubleshoot technical issues and upsell when the moment is right. You’re always...
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