DISPATCHER - SHERIFF'S DEPARTMENT

Salary : $24.48 - $28.80 Hourly

Location : Sheboygan, WI

Job Type : Full Time

Job Number : 2024-112

Department : Sheriff

Opening Date : 08 / 12 / 2024

Purpose and Summary

A career with Sheboygan County is more than just a job, it is an opportunity to serve a diverse and expanding community in meaningful ways.

We challenge ourselves to be a different kind of government because we care deeply about our community and each other. Committed to our shared values, we provide excellent public service, seeking always to improve ourselves and our organization.

Becoming a member of our growing team also means that YOU become our top priority. You will not only enjoy a dynamic work environment but a variety of perks including but not limited to the following :

• Generous benefits package and access to our free InHealth Clinic
• Time off : 15 vacation days upon hire, sick time and 10 paid holidays
• Other perks : Referral program, Wisconsin Retirement System, education discount, quarterly recognition awards, wellness program and much more!

Essential Duties

The Sheboygan County Emergency Communications Center is currently looking for an eager, dedicated individual interested in a career in emergency communications.

Dispatchers handle requests for all law enforcement, fire and emergency medical services received via 9-1-1, telephone, intercom, and radio.

The dispatcher also documents calls using computer software systems and established protocols. Dispatchers frequently interact with people who are agitated and under stress, and must have the ability to remain calm.

Essential duties include but are not limited to :

• Familiarity of all agencies working in conjunction with the countywide telecommunications and information systems
• Have a working knowledge of the County's geography and roadway system.
• System users include county law enforcement agencies, fire departments, emergency medical services, the Wisconsin State Patrol, the WI DNR and town constables, as applicable.
• Dispatchers will be required to be CPR and EMD certified.
• Dispatchers must develop a working knowledge of the County 800 MHz Radio System and protocols.
• Dispatcher must have a working knowledge of the 10 code system and must, when necessary, record radio transactions on a computerized radio log.
• High-speed pursuits require constant communications with pursuit vehicles. These are emergency transactions and shall be supervised directly by the Patrol Shift Supervisor.
• Dispatchers are required to operate and monitor multiple computer terminals and various software programs simultaneously.

Functions available and performed through these computers are : two-way communications with the Wisconsin TIME (Transaction Information Management for Enforcement) System, two-way communications with National Crime Information Center (NCIC), inter-departmental communications with other law enforcement agencies and inquiry's from Sheriff's Department local computer files and two-way communications with the Sheboygan Police Department for transferring cellular 911 calls within the city.

• Dispatcher must have the ability to recognize and act upon the re-bid feature of Phase I and Phase II wireless calls in the 911 system.
• Dispatchers are responsible for all TIME / NCIC and CIB (Crime Information Bureau) queries, entries and hit confirmations, as well as validations of warrants, missing persons, property and vehicles.

It is the Dispatcher's responsibility to comply with the TIME / NCIC and CIB policies and operational procedures as stated in these manuals.

• Dispatchers must ensure that any entry / access to computerized law enforcement information be restricted to authorized law enforcement agencies and for law enforcement purposes only.
• Dispatchers must keep orderly records and logs, as required by law and Department policy, to ensure an efficient 24 hour / 7 day per week operation.
• Dispatchers will need to maintain a neat appearance of the Communication Center at all times.
• Dispatchers must continually strive to obtain 100% accuracy in entering information into the TIME, NCIC and CIB systems.
• Any other duties ordered by the Sheriff or his / her designee.

Qualifications

• High school diploma or equivalent.
• Self-motivated with the ability to effectively, efficiently and entirely complete assignments with minimal supervision.
• Ability to communicate effectively in both oral and written communications.
• Ability to work independently or as part of a team.
• Ability to be supervised.
• Ability to function in stressful situations.
• Ability to maintain confidentiality and good working relationships with co-workers and other staff.
• Ability to maintain regular and predictable work attendance.

Sheboygan County offers a wide range of employee benefits. to view benefit overview.