Technical Trainer

Job Description Summary

The purpose of this job is to develop, teach, and coordinate programs to assist others in learning new computer skills. Assesses training needs, records and documents credits earned, and assists IT helpdesk with learning / training-related questions.

Essential Duties and Responsibilities - The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job.

Employees may be requested to perform job-related tasks other than those specifically presented in this description

• Administers production and implementation of all articulations of IT training to maintain and improve upon an IT-knowledgeable workforce.
• Establishes and communicates clear objectives for lessons. Adapts IT training process through differentiated instruction to accommodate disparate learning styles and promote greater IT retention and literacy.
• Cultivates ongoing comprehension and proficiency of evolving technology standards.
• Exhibits and promotes a positive and professional demeanor toward all city employees, affiliates, and the public.
• Develops and analyzes training evaluation metrics and related data.
• Collaborates with the Helpdesk regarding training-related IT requests.
• Regular attendance is a necessary and essential function.
• Performs other duties as assigned.

Supervisory Responsibilities

No supervisory authority. Work does require providing guidance and training to others.

Human Collaboration and Job Impact - This area describes the personal interaction with others outside direct reporting relationships as well as the impact the job has on organization, the department or unit objectives, the output of services, or employee or public satisfaction

Work may require providing advice to others outside direct reporting relationships on specific problems or general policies.

Contact may require the consideration of different points of view to reach agreement. Elements of persuasion may be necessary to gain cooperation and acceptance of ideas.

Interactions have a significant impact on the organization in terms of time, money, or public / employee relations.

Fiscal Responsibility

Position has no fiscal responsibility.

Education and Experience - An equivalent combination of education, training and experience will be considered Education and Experience

• Bachelor’s Degree in Information Technology, Computer Science, Public Administration, or related field.
• 1 to 3 years’ experience.

Licenses or Certifications

Valid driver’s license.

Knowledge, Skills and Abilities which may be representative, but not all-inclusive of those commonly associated with this position Knowledge of :

• MS Office Suite, Google GSuite, and Windows Operating Systems.
• Teaching strategies and techniques.
• Principles of classroom instruction, professional development training, and curriculum design.
• Basic business English usage, including the meaning and spelling of words, rules of composition, and grammar.

Skill in :

• Communicating verbally and in writing to meet the needs of the audience.
• Applying active listening and asking questions for understanding.
• Conducting research and analysis.
• Developing and delivering training programs.

Ability to :

• Handle situations with professional composure and maintain effective interpersonal relationships.
• Provide high levels of effective customer service.
• Recognize, analyze, and solve a variety of problems.
• Create and present reports.
• Perform statistical analysis.
• Manage time effectively.
• Maintain accurate records.
• Regularly use a computer, software, phone, and related office equipment.
• Focus on tasks.

Work Environment Environmental or atmospheric conditions commonly associated with the performance of the functions of this job Work Environment :

• Office or similar indoor environment Frequently or Often
• Vehicle Sometimes
• Warehouse environment Sometimes
• Shop environment Sometimes

Exposures :

Individuals who are hostile or irate Sometimes

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• This position is relatively free from unpleasant environmental conditions or hazards and is generally sedentary.
• Incumbents may be required to exert up to 10 pounds of force occasionally, a negligible amount of force frequently, and / or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body.

Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Hours / Days

Monday Friday, 8 am 5 pm Starting Salary $24.94 $30.67 Min-Mid-point; Commensurate with training and education Pay Grade 108 Number of Positions Available 1 Deadline to Apply Open Until Filled Yes Special Instructions to Applicants