Account Director

Job Description

PLEASE NOTE : Candidates for this role must be able to work out of our Chicago, New York, or Philadelphia offices.

CoLab is looking for an amazing Account Director that is ready to help us create the experiences that change lives. The Account Director is responsible for managing and growing the client relationship, and expanding services / business, on one or more large client accounts.

The ideal candidate will have a proven record of maintaining the ultimate accountability for client satisfaction, increasing account revenue and overall growth, and experienced as a team leader.

Responsibilities for the Account Director are as followed :

Client Focus

May own the client relationships at the mid-senior level within the client’s organizational hierarchy

With VP / Director, responsible for setting and managing client account expectations

Oversees all strategy development for assigned account(s), including the development of key alliances and interactive marketing / advertising strategies that align with the client's brand and support the client's business objectives.

Ensures client contact with members of internal brand team and supports Director of Delivery Management with respect to client communication

Maintains primary responsibility for the quality, strategy and integrity of all agency products / services delivered to assigned clients;

resulting in the cultivation of client loyalty and retention.

Engages clients on a regular basis to evaluate the success or failure of digital advertising / marketing initiatives, and plans for course correction and / or continual success as appropriate

Identifies opportunities for growth within existing client accounts / brands currently managed, and presents / positions new ideas to clients on an ongoing basis.

Seek opportunities to up sell and cross-sell within the account to generate additional revenue

Manages profit and loss responsibility for assigned clients as well as financial forecasting

Demonstrates significant knowledge of pharmaceutical marketing and is comfortable playing a leadership role with client brand teams when needed

Internal Focus

Consults with Client Partner to : develop ROI models and rationale for each account plan; provide ongoing consultation regarding advertising / marketing strategy;

and develop fees and budget allocation models for all agency services

Responsible for understanding the account dynamics and mobilizing resources to most effectively meet account requirements

May be asked to participate in new business

With Project Manager, contributes to the development of project timeline and budget

Provides leadership, support, and ongoing guidance to members of his / her assigned project team.

Ensures clear, ongoing communication regarding the client and brand strategy, strategic insights pertaining to the client's business / industry, trends, initiatives, issues and competitive intelligence, or similar to multidisciplinary team members.

Inspires the team to deliver superior client solutions consistently that meet or exceed client's goals / expectations

Monitors trends in the digital marketing and advertising industry, and client industry verticals.

Other requirements

Demonstrated ability to lead a team in a highly collaborative environment to develop and execute digital advertising / marketing strategies for clients in the healthcare space.

A strong, strategic customer service orientation, and the ability to form long-term relationships with mid-senior level partners within client organizations

Must be able to motivate and lead others in the development, direction and execution of online communication initiatives.

Some prior staff performance management experience is strongly preferred.

Demonstrated budget management experience for client projects, including prior experience developing fees and budget allocation models

Strong strategic, analytical skills and effective problem-solving skills, including the ability to develop return on investment (ROI) models.

Must also be able to exercise positive judgment to assess situations, evaluate options and make decisions, and draw

Qualifications

7 10+ years of relevant experience in the account services field within the advertising industry, management consulting discipline or a similar industry required

A minimum of one (1) year of prior staff management, development and mentoring experience preferred

A minimum of three (3) years of experience as a Sr. Account Manager; or one (1) year as an Account Director strongly preferred.

Bachelors Degree Required

Experience in Marketing / promotion experience with healthcare brands is required

A demonstrated track record of expanding business with existing customers (upselling); and experience supporting new business pitches required