Our client is currently seeking a Desktop Support
The Deskside Tech - is a Mid-level position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment.
Must have at least 5 years of experience as a desktop tech and good knowledge of Active Directory.
Responsibilities
- Performs basic and moderately complex troubleshooting and repair activities, typically associated with an end-user environment, including but not limited to PCs, desktops, laptops, tablets, and printers.
- Provide support to client-identified VIPs, and other employees at the client site
- Responds to change management requests including installing new PC equipment, providing end-user desk-side support, and other related activities.
- Perform Install / Move / Add or Change (IMAC) activities.
- Perform all assigned desk-side support activities
- Display outstanding technical and professional services skills at all times
- Meet - established customer service satisfaction levels and other operational / customer service metrics as outlined in established guidelines
- Proactively communicate with the end user and service desk personnel regarding arrival times, repair time estimates, and the status of the repair
- Understands and follows all documented service operations policies and procedures.
- Other duties or certifications may be assigned to meet business needs
Education and Experience :
- Typically requires a minimum of 2 years of relevant deskside experienceCertifications and / or Qualifications :
- Maintain all required OEM Certifications as directed by Management
- Knowledge of relevant software and hardware systems - Desktop application, desktop hardware,
- Understanding of ITIL methodologies
- A+ certification is desired
- May require additional customer-specific certifications or training as required
Skills :
- Excellence in communication and customer-facing skills
- Strong oral, written, and interpersonal skills
- Ability to follow instructions and processes with minimal instruction
- Ability to lift and or move various computer equipment up to 50 lbs.Additional requirements may exist if an offer of employment.
Desktop Support Specialist
A company is looking for a Desktop Support Specialist. ...
1412077BR - Desktop Support - Tampa, FL
The Support Specialist IT will provide support to the Customers end-user community as per agreed processes and support levels. The Support Specialist IT will be involved mainly in:. Second-tier support to local end users for PC and peripherals, office applications or mobile devices. Perform incident...
Desktop Support Engineer
A company is looking for a Desktop Support Engineer. ...
Desktop Support Specialist
Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support. As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes t...
Desktop Support Technician 2nd shift-weekend
The Support Practice Group of Kraft Kennedy is seeking applicants for the 2nd shift full time position of Desktop Support Technician. The Support Practice Group is a large and growing group of diverse technical staff providing a broad range of technology support in various industry verticals as part...
Position : Desktop Support Technician Location : Monroe County in Key West ,FL ( Onsite Work )
Position: Desktop Support Technician. Operating System (OS) support, hardware/software system installation, configuration, and maintenance. This position will work with and maintain all types of computer hardware, telecommunications and Network equipment as well as all DOH software, including MS Off...
IS Analyst - Front Office Desktop Support
The Front Office Desktop Support team provides technology and functional support to internal clients for issues including hardware, operating systems, desktop/web applications, mobility, conferencing, and printing. Provide desktop support for Franklin Templeton employees, including addressing their ...
Desktop Support- St Pete's FL
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware; desktops, laptops, printers, and other peripheral device issues. This role provides technical and troubleshooting assistance related to computer hardware and software, mobile...
IT Desktop Support Officer (Dispatch/On Demand Request)
Global IT Services partner supporting medium to large-scale enterprises. This role will provide onsite/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery. Install, upgrade, support and troublesh...
Desktop Support
You will be responsible for all in-house repairs of laptop and desktop computers, servicing equipment and imaging and inventory. This position will receive, prioritize, document and actively resolve end user help tickets as well as troubleshoot Microsoft Desktop Operating System and a...