RN Clinical Liaison

Accomac, Virginia

Overview

Works independently to develop and implement a referral growth plan to meet agency volume targets. Demonstrates knowledge and expertise of all home care services available in Riverside geographic region.

Educates community on services through outreach events. Builds relationships with physicians, practices, care coordinators and other referral sources to promote the benefits and quality outcomes of services.

Serves as clinical liaison with physicians and care managers to include meeting with patients and families to facilitate and evaluate readiness for transition to home.

Collaborates with intake coordinators on patient referrals as needed. Provides feedback and participates in process improvement initiatives that enhance quality and customer service outcomes to meet referral targets.

What you will do

Responsible for developing growth plan and implementing activities to drive referrals to meet / exceed admission targets for home health and hospice services.

Effectively identifies referral sources with the greatest potential and successfully executes plan to increase and maintain referrals from those referral sources.

Manages and develops a set of assigned accounts in the community to include long-term care / SNF facilities, senior living communities, physician practices and other organizations with potential to refer patients for home care services.

Provides high quality customer support and service to facilitate relationship building and trust.

• Monitors sales targets and analyzes reports for their assigned territory.
• Participates in hospital IPOC rounds and other care / discharge meetings to identify patients who meet criteria and would benefit from home health or hospice services.

Builds relationships with physicians, care managers and other healthcare professionals and provides education about the benefits and quality outcomes of services that best meet the needs of their patients.

Coordinates home care services to facilitate transitions of care and meets with patients and families to explain the benefits and what to expect from their home care service.

Communicates feedback from referral sources, patients, families and other customers regarding quality of care and / or service experiences to agency leadership in assigned territories.

Participates in process improvement initiatives to address areas of opportunity. Provides effective and timely follow-up to resolve issues and handle complaints.

Participates in community events designed to promote education and understanding of the benefits of home care services.

Discusses the continuum of care, availability of services in each geographic area, the goal(s) of each service and how to access care.

Events may include community health / vendor fairs, senior conferences / forums, lunch and learns, service club presentations and other events.

Qualifications

Education

• Program Graduate, Registered Nursing (Required)
• Bachelors Degree, Nursing (Preferred)

Experience

Home care experience (Preferred)

Licenses and Certifications

• Registered Nurse (RN) - State Department of Health Professions (Required)
• CPR / BLS Certification - American Heart Association / American Red Cross / American Safety and Health Institute (AHA / ARC) within 30 Days(Required)
• Valid Drivers License Required

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