Customer Service Representative

Overview

Located conveniently in the heart of is a 571-bed, not-for-profit hospital that provides a wide range of health, social and support services.

Founded in 1895 by the Sisters of Mercy, St. Joseph's was the first hospital in the Phoenix area. More than 125 years later, St.

Joseph's remains dedicated to its mission of caring for the poor and underserved.

We are extremely proud to be a nationally recognized center for quality quaternary care, medical education and research.

St. Joseph's includes the internationally renowned , , , , and (which is verified by the American College of Surgeons). The hospital is also a respected center for high-risk obstetrics, neuro-rehabilitation, orthopedics, and other medical services.

St. Joseph’s is considered a sought-after destination hospital for treating the most complex cases from throughout the world.

Every day, approximately 20 percent of the hospital’s patients have traveled from outside of Arizona and the United States to seek treatment at St. Joseph’s.

News & World Report routinely ranks St. Joseph's among the top hospitals in the United States for neurology and neurosurgery.

In addition, St. Joseph's boasts the Creighton University School of Medicine at St. Joseph's, and a strategic alliance with Phoenix Children's Hospital.

St. Joseph's is consistently named an outstanding place to work and one of Arizona's healthiest employers. Come grow your career with one of .

Look for us on and follow us on .

For the health of our community ... we are proud to be a tobacco-free campus.

Responsibilities

The Customer Service Representative III in the Acute Care Therapy Department at St. Joseph’s Hospital and Medical Center provides the evaluation and treatment of patients with a wide variety of diagnoses in a fast-paced, challenging, and rewarding medical setting.

You'll perform complex customer service representative duties including but not limited to handling / processing in and outbound telephone and web-based interactions as well as written correspondence and documentation with little to no supervision.

Expectations :

Prepares and submits documentation related to program compliance

Provides data entry related to patient registration / re-registration, patient billing and patient scheduling

Maintains timely data entry according to policy and in conjunction with health system billing office, generates system reports detailing claim status, meets month end deadlines, and activates new accounts

Works to remedy clinic rehab billing issues and denied claims, reviews and updates coding, CPT, ICD-9 information, and works with manager to rectify coding modifiers

The REHABILITATION DEPARTMENT at Dignity Health St Joseph Hospital Medical Center is a dynamic environment where you can pursue a highly challenging and rewarding career.

Dignity Health now offers an Education Benefit program for benefit-eligible employees after 180 days. This program provides debt relief and student loan assistance to help you achieve your goals.

Full-time employees can receive up to $18,000 over five years, while part-time employees can receive up to $9,000. While you’re busy impacting the healthcare industry, we’ll take care of you with benefits that include health / dental / vision, FSA, matching retirement plans, paid vacation, and adoption assistance.

Qualifications

Minimum :

Three years related experience.

High School Diplomas / GED.

Preferred :

Experience with any regulatory, coding, billing, and accounting as it relates to the position.

College level business classes.