Apply Description
The primary responsibilities of the Customer Service Representative are to provide outstanding customer service, sales and administrative support to the Sales Team by processing orders, effectively resolving customer issues and supporting the Sales team as needed.
Collaborates with Sales Team to understand and build lasting relationships with our customers.
POSITION DUTIES AND RESPONSIBILITIES :
- Provides exemplary customer service including researching customer request to provide quotes, process orders, request layouts and files, and retrieves any additional information to complete orders.
- Upholds company standard by responding to customer’s inquiry in a timely manner.
- Maintains understanding of MSI pricing, products, product usage and procedures. Provides product information to customers consistently emphasizing MSI’s value proposition.
- Proactively communicates with customer to ensure all commitments and obligations for the customer are met and / or exceeded throughout the project / order and provides ongoing support to ensure that needs are met.
- Responsible for problem resolution that meets and exceeds customer expectations.
- Creates and maintains complete and accurate customer information, files, and layouts.
- Additional duties as assigned.
Requirements
- High School Diploma or GED and / or equivalent experience.
- Minimum of 2-3 years prior customer service experience.
- Strong demonstrated competence in proactive problem solving.
- Takes initiative and can handle multiple priorities at any given time.
- Proficient in MS office products. Solid Excel skills are preferred.
- Exhibit above average organizational skills, multitasking skills and can recognize and deal appropriately with priorities.
PHYSICAL DEMANDS AND WORK ENVIRONMENT :
There is little risk of injury. Work hours are generally during normal business hours and average hours a week. May require some additional hours when production demand is at high levels.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Customer Service Representative
The Customer Service Representative will assist in selling and promoting GFLs solid waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner. Provide excellent customer service and prof...
Customer Service Representative
You will be responsible for converting customers into passionate evangelists. Communicate with customers via phone, email and chat. Work with internal departments to meet customer's needs. ...
Customer Service Representative
Customer Service Representative**. We are looking for a Customer Service Representative for our Capitol Stampings plant located in Milwaukee, WI. We need someone with who can provide exceptional customer service and has a passion for building relationships. Receive and edit customers orders as to co...
Customer Service Representative I
The Customer Service Representative I provides customer service to participants, beneficiaries, union locals, and providers regarding eligibility, benefits, and claims status. Customer Service Representative I. Customer Service Representative I. Provides written, verbal, or face-to-face customer ser...
Customer Service Representative (Bilingual: Spanish / English) Remote
Customer Service Representative. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services. Customer Service Representative. Customer Service Representative. ...
Customer Service Representative - Flexible Shifts
Customer Service Representative. Here’s what you can expect working in Patient Registration (Customer Service): . Excellent customer service experience. ...
Customer Service Representative
Previous face to face customer service experience and familiarity dealing with difficult clients. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. Maintain positive attitude and build rapport with ...
Customer Service Representative - State Farm Agent Team Member
Are you a vibrant individual who thrives on providing exceptional customer experiences? Do you relish the opportunity to engage with the public and make a positive impact? If your answer is a resounding "yes," then embarking on a career journey with a State Farm independent contractor agent might ju...
Customer Service Representative - 20-30hrs per week - up to 10hr shifts
Customer Service Representative. Here’s what you can expect working in Patient Registration (Customer Service): . Excellent customer service experience. ...
Customer Service Representative
Hlk173509094">Mars Solutions Group is hiring a skilled </a>Customer Service Representative to manage inbound and outbound calls, emails, and face-to-face interactions. Meet customer-service department sales targets, generating leads when opportunities arise. Meet personal/team qualitat...