Warehouse Operations Manager

Your Future Company

Bokksu is a venture-backed, trailblazing direct-to-consumer brand that delivers artisanal Japanese snacks to happy snackers in 100+ countries.

We're proud to partner directly with centuries-old family snack makers in Japan to bring their yummy morsels to the world.

Our success has earned us features on Today Show, WSJ, NY Times, Wirecutter, and the Strategist. Join us in spreading the joy of Japanese snacks globally!

Your Mission

As the Bokksu Warehouse Operations Manager (Retail Distribution), you will hold a pivotal position in our operations, responsible for overseeing the efficient and organized functioning of the retail fulfillment operation based out of our New Jersey warehouse! Your duties will encompass the management of a team of warehouse associates and the meticulous execution of order fulfillment to ensure that our retail customers consistently receive their orders accurately and punctually.

If you've got a passion for warehouse operations management and a desire to be a part of our company's exciting journey, this opportunity is your gateway to becoming an integral part of our thriving team!

This role requires working 5 days a week from our Warehouse in Carlstadt, New Jersey.

Your Responsibilities

Warehouse Operations Oversight : Supervise daily warehouse operations and retail order processing to ensure timely order fulfillment and adherence to customer specifications and vendor shipping guidelines;

provide assistance in setting staffing levels consistent with budget constraints and departmental needs.

• Team Management : Lead, train, and supervise warehouse staff for high-performance and accountability while fostering a collaborative team environment.
• Inventory Control and Systems Management : Oversee inventory control, maintaining accuracy through stock monitoring, audits, and effective inventory practices;

work with Procurement to resolve discrepancies regarding inbound shipments, analyze inventory data, optimize utilization, and reduce expenses.

Process Improvement and Development : Perform detailed analyses of existing operations and processes, gathering applicable data and identifying areas for improvement;

build efficient and flawless operation processes and improve existing processes in collaboration with other teams and with automation and technology implementation.

Documentation and Operations Management : Provide support generating purchase orders detailing imported product details for US operations;

create and assign work orders for fulfillment and logistics tasks.

• Vendor and Shipping Coordination : Provide support in coordinating shipping schedules and ensure all outbound orders are in compliance with vendor shipping guidelines to prevent chargebacks.
• Quality Assurance : Enforce quality control standards and food safety protocols for product handling and storage.
• Safety and Compliance : Maintain warehouse safety, cleanliness, and compliance with regulations.
• Reporting : Generate and present regular warehouse performance reports, including key performance indicators (KPIs), to management.

Your Skills

• Team-Player : Foster a supportive and motivating environment for team members, encouraging open communication, professional growth, and collaboration to achieve departmental objectives.
• Collaborative : Highly collaborative and enjoys working cross-functionally with other teams to execute key business opportunities;

demonstrates a willingness to learn from, listen to, motivate, and collaborate with colleagues to tackle problems.

• Organized and Detail-Oriented : Able to prioritize and keep track of all key tasks, manage multiple responsibilities and workflows simultaneously, and meet deadlines in a fast-paced operational environment due to your strong organizational skills and high level of accountability.
• Effective Communicator : Able to coordinate and communicate with multiple parties to ensure that cross-functional tasks are completed properly and upstream gaps are identified and addressed;

communicates clearly with the ability to present and support a point of view by leveraging data.

• Adaptable : Able to change the process (skills of change in management) and maintain organizational awareness in rapidly changing environments.
• Strategy-Oriented : Able to perform analysis, draw key insights, and form and execute a strategy autonomously, within scope of responsibility.

Your Qualifications

• High school diploma or equivalent (Associate's degree preferred)
• 4-5 years of experience in warehouse management or supervisory roles, with a minimum of 3 years in a leadership position and proven experience in a related field (logistics, operations, purchasing, procurement, shipping and receiving, etc.)
• Proficiency in inventory management and warehouse management systems (WMS), such as ShipHero
• Proficiency in using e-commerce and productivity tools such as Shopify, Notion, Slack, and Salesforce
• Strong computer knowledge
• Strong attention to detail and organizational skills
• Excellent communication skills, both written and verbal, with proficiency in English; Spanish is a plus
• Experience working in a fast-paced, scrappy startup environment, with the ability to adapt quickly to changing priorities, take initiative, and thrive in a dynamic and entrepreneurial setting
• Experience working in the food industry. Direct relevant industry experience (retail, online grocery, mealkit, food delivery) and / or deep personal experience of Asian food products and Asian culture in the US is a plus
• Based in New Jersey, available to work 5 days in the warehouse

Your Benefits

• Medical, Dental & Vision Insurance
• Free membership to HealthAdvocate, Talkspace, One Medical, and Teladoc
• Monthly wellness reimbursements through JOON
• 12- Week paid Parental Leave
• Unlimited PTO
• Commuter benefits and 401(k) plan.
• Free weekly lunches
• Company retreats, happy hours, dinners, and other outings
• Monthly Bokksu subscription and unlimited in-office Japanese snacks!

Bokksu provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.