Job Description : Responsibilities
Responsibilities
- Resolve fundamental technical questions across a broad technology range, leverage AI tools to increase first contact resolution.
- Deliver technical and application support on Client's families of data acquisition (DAQ) systems, function generators, digital multimeters (DMM), DC / AC power supplies, electronic loads, frequency counters, source measurement units (SMU), oscilloscopes, application / test automation software, and software licensing
- Ensure customer interactions are handled with a highly satisfying level of customer service.
- Work with a team of engineers to ensure new support requests are worked in a timely manner.
- Use a case management system to track your customer interactions, document each case resolution, and ensure customer commitments are satisfied.
- Publish knowledge articles and FAQs on the Keysight Support Portal that enable customers to locate answers to their test and measurement challenges when they need them.
- Develop and maintain your technical expertise as new products are made available to Keysight customers.
- Create pre-sales leads and opportunities, translating customer technical needs into specific Keysight product offerings.
Requirements : Qualifications
Qualifications
Successful candidates will possess most or all the following skills :
- BS in Electrical Engineering, or equivalent.
- years of applicable experience as an application engineer, design validation engineer, or test engineer.
- Military PMEL / TMDE (metrology) experience a plus; experience with / supporting defense / military customers a plus.
- Experience in use of electronic test and measurement instruments and test automation software.
- Programming skills that may include .NET, C, C++, VB, Python.
- Clear written and verbal communication skills; able to explain technical subjects over the phone and through email.
- This is a customer facing position, prior soft skills experience a plus.
- Self-motivated to investigate and learn Keysight products and the applications they are used in.
- Ability to effectively interface with customers; experience in technical sales and / or customer service skills.
- Ability to work independently and multi-task in assisting multiple customers every day.
- Assist in on-boarding and qualification training of Frontline Application Engineers
- Spanish, French, and / or Portuguese communication skills are a plus, as we support international customers.
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