Encore is hiring : Event Technician- Audio Visual @The Ritz Carlton Naples in Eas
MediabistroEast Naples, FL, United Statesjob_description.job_card.variable_days_ago
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job_description.job_card.job_descriptionHigh School Diploma required; Associate’s degree preferred. 1 year of customer service or hospitality experience preferred. 1 year of audio-visual experience or equivalent in an educational environment preferred. Valid driver’s license required for team members who may operate Company vehicles; additional DOT requirements may apply. Must be able to lift up to 50 lbs. Internal applicants must meet training and certification requirements per Encore’s Global Learning Training Program; external applicants must meet and complete all training and certifications within one year. Deliver World Class Service : Hospitality; Ownership Do The Right Thing : Instills Trust; Safety Conscious Drive Results : Action Oriented See The Big Picture : Tech Savvy Value People : Communicates Effectively Physical activities including sitting, standing, walking, stooping, crawling, kneeling, bending, reaching, climbing, and grasping with varying durations. Lifting 0-15 lbs continuously; 16-50 lbs frequently; 51-100 lbs occasionally; over 100 lbs occasionally. Auditory / visual requirements : close vision, distance vision, color vision, peripheral vision, depth perception, hearing. Ability to push / pull workloads corresponding to job duties. Senioriy level : Entry level Employment type : Full-time Job function : Design, Art / Creative, and Information Technology Industries : Events Services
Overview
Event Technician - Audio Visual role at The Ritz-Carlton Naples. Responsible for the setup and operation of basic / small-scale audiovisual systems in a hospitality environment, ensuring complete customer satisfaction. Reports to an Operations Manager, Operations Director, or Director, Event Technology.
Responsibilities
- Ensure a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications.
- Provide exceptional customer service by meeting the needs of internal and external customers, communicating effectively, and on-site coordination with guests to ensure equipment is working properly.
- Troubleshoot and resolve equipment and software issues with a basic level of technical ability; handle equipment challenges and changes professionally and promptly.
- Understand and follow company processes, complete systems entry and paperwork accurately, and interact with staff and outside vendors for equipment.
- Assist with finalizing invoices and utilize floor up-selling techniques where applicable.
Qualifications
Competencies
Physical & Environmental Requirements
Team members must meet physical demands to perform essential job functions. Reasonable accommodations may be made. The following are typical requirements :
Work Environment
Hotel / convention center environment with exposure to varying indoor temperatures and potential outdoor conditions. Work may be in multiple locations with irregular hours, on-call status, including days, evenings, weekends, and holidays. High-end audiovisual equipment and electrical components, occasional exposure to heights via lifts and ladders. Appearance guidelines apply per Encore / host hotel.
Compensation & Benefits
Hourly Pay Range : $16.60 - $20.33. Final compensation based on location, travel, experience, and skills. Some roles may be eligible for overtime, bonuses, or incentives. Benefits options are provided to employees; details available on request.
Employment Details
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Audio Technician • East Naples, FL, United States
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