Genesys Cloud Developer - Project Employee

Who You'll Work With

As a modern technology company, our Slalom Technologists are disrupting the market and bringing to life the art of the possible for our clients.

We have passion for building strategies, solutions, and creative products to help our clients solve their most complex and interesting business problems.

We surround our technologists with interesting challenges, innovative minds, and emerging technologies

Our Contact Center Consultants excel in driving customer transformation through the development of commercial strategies, distinctive experiences, and the application of digital technologies.

This role offers an exciting opportunity to work on diverse projects, ranging from contact center migrations to the integration of advanced AI-driven capabilities.

We are seeking a skilled Genesys Cloud developer to join our Global Technology team as a Project Employee.

What You'll Do

• Design and development using Sub-Routines and Common Modules
• Design and development of Voice Bots to utilize TTS voice capabilities
• Experience with enabling multiple foreign languages
• Experience with leveraging Data Tables / Data Actions as part of call flow development Experience with supporting & developing integration services for :
• Epic
• Salesforce
• ServiceNow
• Ability to develop call authentication functionality
• Ability to develop self-service capabilities
• Code de-bugging and quick bug resolution
• Exception development and testing
• Unit testing knowledge
• Design / Configure Genesys Platform :
• Organizations
• Business Units
• Call Transfers / Conferencing
• Dial Plan
• Fraud Protection

What You'll Bring

• Minimum of 5 years of experience in implementing, and supporting contact center solutions.
• Strong experience in object-oriented programming / Modular Code Development using Genesys Cloud IVR Architect
• Experience in Agile / Scrum Software Development life cycle of IVR Development & Testing.
• Ability to set up PoC(Proof of Concept) and full production roll out of various features / functionalities within Genesys Cloud Platform.
• Excellent problem-solving skills and ability to troubleshoot complex technical issues.
• Effective communication skills with the ability to articulate technical concepts to both technical and non-technical audiences

About Us

Slalom is a purpose-led, global business and technology consulting company. From strategy to implementation, our approach is fiercely human.

In six countries and 43 markets, we deeply understand our customers-and their customers-to deliver practical, end-to-end solutions that drive meaningful impact.

Backed by close partnerships with over 400 leading technology providers, our 13,000+ strong team helps people and organizations dream bigger, move faster, and build better tomorrows for all.

We're honored to be consistently recognized as a great place to work, including being one of Fortune's 100 Best Companies to Work For seven years running. Learn more at slalom.com.

Compensation and Benefits

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short / long-term disability.

We also offer yearly $350 reimbursement account for any well-being-related expenses, as well as discounted home, auto, and pet insurance.

Slalom is committed to fair and equitable compensation practices. For this position, the pay range is $95 / HR to $125 / HR.

Actual compensation will depend upon an individual's skills, experience, qualifications, location, and other relevant factors.

The salary pay range is subject to change and may be modified at any time.

EEO and Accommodations

Slalom is an equal opportunity employer and is committed to inclusion, diversity, and equity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veterans' status, or any other characteristic protected by federal, state, or local laws.

Slalom will also consider qualified applications with criminal histories, consistent with legal requirements. Slalom welcomes and encourages applications from individuals with disabilities.

Reasonable accommodations are available for candidates during all aspects of the selection process. Please advise the talent acquisition team if you require accommodations during the interview process.

We will accept applications until October 11th, 2024.