Community Outreach Specialist

Job Req ID : 115068

115068

Community Outreach Specialist

The Rales Health Center (RHC) in the Division of General Pediatrics is seeking a full time(COS). The successful candidate will be primarily responsible for assisting students with behavioral health concerns and their families with capacity building, safety planning, navigating healthcare systems, linking to school or community-based care, ensuring regular follow up with care and services.

• Additional duties for this position will include, but not be limited to health program application assistance, screening and enrollment for eligible community programs;
• patient and family education; patient follow-up and reinforcement of treatment plan tasks; coordination with school nurses and school staff;

and coordination of appointments school-aged patients of the Rales School-based Health Center at KIPP Baltimore. The Community Outreach Specialist will report to the Medical Director of the Rales Health Center and will work with an interdisciplinary team of nurses, medical assistants, nurse practitioners, physicians, educators, and other school-based staff to improve health and educational outcomes.

The mission of the Rales Health Center is to support health and educational success for students at KIPP Baltimore, in partnership with the school and community, through the design and delivery of integrated, compassionate, evidence-informed school health services, school-based healthcare, and school wellness programs.

Through our work we strive to empower students, staff, and families to lead their healthiest, most joy-filled lives, and to remove health issues as barriers to learning.

We share best practices and advocate for innovative approaches like ours to promote health and educational equity at KIPP Baltimore, throughout Baltimore City, and nationwide.

In service of this mission, our primary goal is to improve health and educational outcomes for students at KIPP Baltimore.

The COS will be based at the RHC which is located within the KIPP Baltimore school building at 2000 Edgewood Street Baltimore, MD 21216.

Specific Duties & Responsibilities

Outreach & Care Management

• Receive referrals for children and adolescents with positive suicide risk screens from the RHC SBHC team.
• Conduct outreach to patients and families to support safety planning.
• Assist clients in meeting selected care plan components as assigned.
• Provide outreach and appointment follow up support to patients.

Patient Advocate

• Educate patients and families about mental and behavioral health and related conditions.
• Educate patients and families of available resources.
• Assist patients and families in obtaining support when necessary.
• Act as a patient and family advocate and support the development of problem-solving skills; provide instructions for navigating application processes in an accessible manner.

Appointments

Support and implement strategies to increase intake completion and follow-up with school or community-based mental and behavioral health clinicians and the SBHC.

Administrative Duties

• Track outreach and other program data needed for clinical care and funder reporting.
• Remain familiar with Medical Assistance eligibility criteria, documents necessary for application submission, and necessary recertification procedures to ensure minimal lapses in health coverage for SBHC patients.
• Attend school-wide multi-disciplinary team meetings.

Collaboration

• Develop productive relationships that support work goals.
• Work as a team member dedicated to doing what is best for the team / organization.
• Work with others to solve problems and is respected and regarded as reliable partner in shared tasks / goals.

Additional Skills, Knowledge, & Abilities

• Must be able to speak, read and write in English.
• Working knowledge of social and health issues.
• Familiarity with medical terminology.
• Experience working with Electronic Medical Records.
• Ability to work independently and efficiently.
• If using a personal vehicle for work related travel, a valid Maryland drivers license is required.

Minimum Qualifications

• High School Diploma or graduation equivalent.
• Two years related experience.
• Additional education may substitute for required experience, to the extent permitted by the JHU equivalency formula.

Preferred Qualifications

• Familiarity with navigating health insurance benefit and other social services programs.
• Knowledge of Baltimore community-based organizations and resources.
• Exceptional initiative and attention to detail.
• Superb interpersonal and communication skills.
• Strong skills in Microsoft Office Suite, especially Teams, Excel and PowerPoint.

Total Rewards

The referenced base salary range represents the low and high end of Johns Hopkins Universitys salary range for this position.

Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education / training and other qualifications.

Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here : .

Education and Experience Equivalency

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines : JHU Equivalency Formula : 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience.

Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education / experience required for the respective job.

Applicants Completing Studies

Applicants who do not meet the posted requirements but are completing their final academic semester / quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Background Checks

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice.

A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

Diversity and Inclusion

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the .

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law