Are you committed to providing an exceptional customer experience? Do you have first-rate phone skills? Are you detailed oriented with excellent follow-up?
Our Service Appointment Receptionist opportunity gives you the chance to be a part of an incredible team and offers strong growth potential.
Our ownership has crafted a core management team who share in the belief that the success of Mercedes-Benz of Westminster is created within each of its people.
Mercedes-Benz of Westminster actively seeks to develop talent in order to promote within.
Along with your resume, please include a cover letter explaining your interest in this role and how your skills align with it.
ESSENTIAL DUTIES :
Act as a direct support to our team of Service Advisors in the following capacities :
- Be the primary contact for our inbound phone calls
- Act as a liaison to Service Advisor by obtaining client information and primary concerns
- Assist in scheduling Service appointments
- Communicate with clients on behalf of the Advisor during the service experience
- Follow-up with clients after Service is complete to ensure exceptional experience
Show capacity and interest in learning the following :
- Consult with customers to understand their needs and provide recommended course of action
- Arrange appropriate alternate transportation for clients
- Generate repair orders and estimates
- Thoroughly explain completed work and charges
QUALIFICATIONS, EXPERIENCE, EDUCATION, CERTIFICATES, LICENSES, ETC.
- High School graduate or GED
- Exceptional Customer Service abilities
- Must possess a valid driver’s license with a clean driving record and clean criminal history.
- Detail oriented and excels in a fast-paced, results driven environment
COMPENSATION :
Starting at $18 / hour
WORK SCHEDULE :
Tuesday-Saturday : 9 : 00am to 6 : 00pm
COMPANY BENEFITS :
- Paid holidays
- Paid time off
- 401(k) with 50% company match of first 4% of contribution
- Insurance Medical, Dental, Vision
- Team Member auto purchase, Parts & Service discount
- Exceptional commitment to Team Member engagement
- Strong Advancement and Career Development Opportunities
- Culture of Coaching and Mentoring
- Many long-tenured employees including five Team Members employed since day one 18 years
- Monthly Team Appreciation Day including Catered Lunch and Team Recognition
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