About :
Jesica is a recruiting agency that utilizes AI to source, screen and match candidates to right career opportunities. We work on behalf on our clients who are actively seeking qualified candidates to these roles.
If you are a candidate either actively looking or just browsing, we highly encourage you to complete the application process as you never know what opportunities we might match you with!
Responsibilities
Provide technical support and assistance to customers via phone, email, or ticketing system.
- Diagnose and troubleshoot technical issues related to specific technologies and products .
- Collaborate with product managers, developers, and other teams to resolve complex technical problems.
- Document and track customer issues, resolutions, and escalations in a timely and accurate manner.
- Communicate effectively with customers to ensure their technical issues are resolved satisfactorily.
- Create and maintain knowledge base articles, FAQs, and troubleshooting guides for customers and internal use.
- Participate in continuous improvement initiatives to enhance technical support processes and customer satisfaction.
Requirements :
Bachelor's degree in Computer Science, Information Technology, or a related field.
- 4+ years of experience in technical support or a related role.
- Proficiency in networking, hardware, software, or other relevant technologies .
- Strong understanding of technical support principles and best practices.
- Excellent problem-solving skills and attention to detail.
- Proven track record of delivering high-quality technical support to customers.
- Strong communication and customer service skills.
- Ability to work independently and collaboratively in a team environment.
Benefits :
Varies by Role, Location and our clients. However, we strive to ensure that the pay is competitive and that there's a strong benefits package included
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