Technical Program Manager

Role Description

You’ll be responsible for (Responsibilities) :

Technical Product / Program Manager, Member Success

The Client team is looking for a TPM to lead the next phase of technology innovation crafting brand differentiating experiences.

Client has hundreds of thousands of members who reach out to us with questions and issues. This role is member centric and is laser focused on leveraging technology ensuring members have their questions answered as they continue on their financial journey.

This role will be responsible for executing on strategy by defining and driving the symmetrical technical vision, architecture and roadmap for Client’s technology platforms.

Additionally, this role is integral to building our newly formed MS-TPM division responsible for all our Member Engagement, Agent Enablement, and Workforce Engagement SolutionsWhat you’ll do :

• Define and establish a technology roadmap achieved symmetrically through Product defined vision
• Work closely with various stakeholders including General Managers, engineering leads, analytics, appsec, and product managers, to guide our solution from conception to launch and iterative post-launch optimization.
• Deliver results by launching and iteratively optimizing products that improve our member experience in ways that lead to repeatable, scalable and measurable gains
• Optimize agent quality, efficiency & performance through the analysis, implementation, and management of Agent Enablement and Workforce Engagement Solutions
• Responsible for reviewing and approving major aspects of application / features architecture ensuring compatibility, reusability, and scalability with existing components such as : user interfaces, micro services, authentication back-end integration
• Develop product health metrics and KPIs, which you will largely define

What’s great about the role :

• You will have the rare chance to work in a small team environment while delivering massive impact to our members when they need it most
• You will be instrumental in transforming Member Success to revenue generating experience center
• You will be part of a team solving BIG problems that are changing old industries
• You will create impact at scale to our massive member base of more than 110 million members
• You will work globally across teams and with a variety of experts pushing new frontiers within the Client and with our partners

You’ll have (Qualification & Experience) :

Bachelor's Degree in related field is required.

Don’t worry if you don’t check all the boxes; we’d still love to hear from you.

Our Commitment to Diversity & Inclusion :

Did you know that Apexon has been Certified by Great Place To Work, the global authority on workplace culture, in each of the three regions in which it operates : USA (for the fourth time in 2023), India (seven consecutive certifications as of 2023), and the UK.

Apexon is committed to being an equal opportunity employer and promoting diversity in the workplace. We take affirmative action to ensure equal employment opportunity for all qualified individuals.

Apexon strictly prohibits discrimination and harassment of any kind and provides equal employment opportunities to employees and applicants without regard to gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.

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Our Perks and Benefits :

Our benefits and rewards program has been thoughtfully designed to recognize your skills and contributions, elevate your learning / upskilling experience and provide care and support for you and your loved ones.

As an Apexer, you get continuous skill-based development, opportunities for career advancement, and access to comprehensive health and well-being benefits and assistance.

We also offer :

• Health Insurance with Dental & Vision
• 401K Plan
• Life Insurance, STD & LTD
• Paid Vacations & Holidays
• Paid Parental Leave
• FSA Dependent & Limited Purpose care
• Learning & Development
30+ days ago