Export Customer Care Analyst

Job Description

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Requisition ID : 6036

Job Title : Export Customer Care Analyst

Job Country : United States (US)

Here at Avanos Medical, we passionately believe in three things :

• Making a difference in our products, services and offers, never ceasing to fight for groundbreaking solutions in everything we do;
• Making a difference in how we work and collaborate, constantly nurturing our nimble culture of innovation;
• Having an impact on the healthcare challenges we all face, and the lives of people and communities around the world.

At Avanos you will find an environment that strives to be independent and different, one that supports and inspires you to excel and to help change what medical devices can deliver, now and in the future.

The Avanos COVID-19 Vaccine Policy : This Policy applies to U.S. customer-facing / field-based employees & Avanos leadership : All U.

S. customer-facing / field-based employees hires must be fully vaccinated against COVID-19. Proof of being fully vaccinated does not need to be disclosed until a job offer has been made but must be submitted within 48 hours after the acceptance of the job offer.

If you have a qualifying medical condition or sincerely held religious belief or practice that precludes you from receiving a COVID-19 vaccine, you may apply for an exemption or deferral after you accept the job offer and before your scheduled start date.

The reasonable accommodation provided to the employee, if any, will depend on the employee's job and the applicable facts, but it may include weekly COVID-19 testing and masking requirements.

New hires who do not submit, before their scheduled start date, proof of being fully vaccinated or a request for a reasonable accommodation will have their job offer revoked.

Avanos is a medical device company focused on delivering clinically superior breakthrough solutions that will help patients get back to the things that matter.

We are committed to creating the next generation of innovative healthcare solutions which will address our most important healthcare needs, such as reducing the use of opioids while helping patients move from surgery to recovery.

Headquartered in Alpharetta, Georgia, we develop, manufacture and market recognized brands in more than 90 countries. Avanos Medical is traded on the New York Stock Exchange under the ticker symbol AVNS.

For more information, visit www.avanos.com .

This position reports to a Global Distributor Experience Manager and works as part of a team to support a customer base (regional / products).

The incumbent receives direction on sourcing and product availability issues from various staff planners. The position will process orders for international customers and ensure that customer expectations are met in a cost effective, timely, and efficient manner.

The incumbent will utilize supply chain, customer, regulatory, and systems knowledge to facilitate the resolution of problems encountered within the order management and fulfillment process.

The incumbent is expected to drive improvements and team effectiveness in the order management and supply chain processes.

Responsibilities :

Receive orders to be shipped from North American distribution centers and process them in SAP in an efficient, timely, and accurate manner.

Determine stock code availability and verify pricing. Configure customer orders (building containers) to best optimize equipment utilization and minimize distribution costs.

• Identify ship date and location that best meets customer requirements.
• Along with International Transportation, monitor SAP system and Freight Forwarder tracking tool orders to ensure shipment on a timely basis to meet customer needs.
• Develop, analyze, and implement cost reduction strategies for the international business teams.
• Ensure all required documentation is provided to the customer and maintain customer records.
• Act as a focal point for all customer inquiries / issues relating to order, price, credit, logistics, customs, damage, shipping, or related items.

Work with necessary Avanos teams to resolve issues. Prepare order status reports for customers as appropriate.

• Investigate and resolve all international sales adjustments. Request credits and debits for shipment, price, and other discrepancies with appropriate department (A / P, A / R, DC, Freight Claims).
• Coordinate all requirements for customer damage claims, including obtaining the necessary documentation, photos, and product destruction verifications, and working with Freight Claims to ensure proper credit is received from our carriers.
• Develop and promote interpersonal relationships with the purpose of building a team. Demonstrate a willingness to listen;
• to be open to new ideas; to support the decisions of the team; to trust others; to provide encouragement; to recognize contributions of other team members;

and to display a sense of empathy and understanding.

By employing the Quality Management Process, demonstrate a customer / end- user focus, staying close to customers (internal and external) and determining their needs.

Commit to meeting these needs and continually strive to improve.

• Establish and maintain internal control within the area of responsibility as required by CFI 07-01, and the Health Care Internal Control Plan.
• Communicate fully with superiors, subordinates, and others who have a need to know. Be informative without being obtrusive or vexatious.

Communicate in a way that is timely, yet prompt; complete, yet concise; candid, yet accurate; and clear, yet responsive.

Contribute to an environment in which all team members are respected regardless of their individual differences and are motivated to improve both their individual and team contributions to achieve desired business results.

Your qualifications

Required :

• Bachelor's degree highly preferred in International Business and / or Logistics
• 1-3 years of experience in a Logistics or Customer Service function in a non-retail environment.
• Understanding of International Logistics and Incoterms
• Intermediate analytical capability and Microsoft Excel data management skills
• Strong written and verbal communication skills
• SAP Experience 1-2 years minimum
• Able to build sustainable relationships (internal and external)

Preferred :

• Working knowledge International Trade concepts,
• Additional language skill highly preferred (Spanish)
• Experience in medical field or other highly regulated profession preferred.
• SFDC (salesforce.com) experience preferred.

Avanos Medical is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.

If you are a current employee of Avanos, please apply here .

Join us at Avanos

Join us and you can make a difference in our products, solutions and our culture. Most of all, you can make a difference in the lives, people, and communities around the world.

Make your career count

Our commitment to improving the health and wellbeing of others begins with our employees - through a comprehensive and competitive range of benefits.

We provide more than just a salary - our Total Rewards package encompasses everything you receive as an employee; your pay, health care benefits, retirement plans and work / life benefits.

Avanos offers a generous 401(k) employer match of 100% of each pretax dollar you contribute on the first 4% and 50% of the next 2% of pay contributed with immediate vesting.

free onsite gym benefits on day 1 HQ region voted 'best place to live' by USA Today

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3 days ago