IT Desktop and Network Support Dispatch Alaska USA

Installing technical troubleing and fixingdesktops printers laptops and other computer peripherals hardwareproblems as well as desktopapplications.

Basic knowledge of enterprise LAN and WANsetups and concepts. Ability to perform smart hand activity underinstructionbased activities at sites and from RemoteTeam.

Ability to lift / move computer equipment weighing upto 50Lbs.

Expert in desk side support and PCbreak / fix including basic administration of Windows O / S and MACOS.

Usage Knowledge of TCP / IP networking DNS DHCP VPN andRDP.

Smart hand support for peripheral and networkinghardware including but not limitedto :

monitors keyboards mice printers fax machines scannersrouters wireless routers switches firewalls racks cabinetsmulti port data termination panels all underSmart Handscapa bility.

Ability to trouble issues with systems andnetworks using good deductive reasoning s and troubleing &resolving issues related to enduser networkcabling.

• Advanced knowledge of computer hardware systems chipsets memory modules and peripherals.
• Knowledge of popularoperating systems software applications and remote connectionsystems : MS Windows MS office 365 Active Directory SCCM DHCP VPNand others.

Requirements

Excellent written and oralcommunications ss with clients and management as well as peopless.

Ability to work with deadlines and complete tasks ontime. Takes proactive ownership and works with a sense ofurgency

Bilingual (English& Local B2)

Items

Console cable for CISCO and SilverPeak

Full Internet readymobile

Noise Cancellation headsets

Team Viewer MSTeams PuttyRemote connection software Admin Access of the Laptop

RJ45 port onLaptop

Experience of ticketing tools (ServiceNow / Remedyetc.) additionaladvantage

Job descriptionProvides break Fix, fault diagnosis, and resolution. Providingfault ysis to customers various core operating systems andplatforms, as well be able to provide support and apply desktopfault resolution for the approved application suite.

The idealcandidate should have 1-3 years of experience in Windows Desktopsupports. Responsibilities Provide first / second level contact andproblem resolution for customer issues.

• Work with Third PartyVendors to remediate complex AV issues as needed.
• Provide timelycommunication on issue status and resolution.
• Maintain ticketupdates for all reported incidents.
• Install, upgrade, support,and trouble Windows 10, 11, and mac
• Windows 10 and MicrosoftOffice 2010 or higher, Cisco Jabber, another authorized desktopapplication.
• Should have basic knowledge of the Mac operatingsystem, to support Apple pc users.
• Install, upgrade, support, andtrouble for printers, and computer hardware.
• Performs generalpreventative maintenance tasks on computers, laptops, and printers.* Performs remedial repairs on Desktops, laptops, printers, and anyother authorized peripheral equipment.
• Use diagnostic tools totrouble problems ociated with network connectivity, and workstationhardware / software.
• Broad experience in IT with a basicunderstanding of Networks, Servers, Audio / Visual, Smart Devices,and Telecoms.
• This position requires the ability to work in aproject-based environment requiring flexibility and teamwork.Performs other duties as igned.
• Minimum of 18 months years of ITexperience.
• Windows 10-11, Microsoft Active Directory,utilization of GPOs, MS Office 365, PC hardware installation andtroubleing, Enterprise anti-virus solutions, Helpdesk ticketingsystems.

Education

Advancedknowledge of computer hardware systems, chip sets, memory modules,and peripherals. Knowledge of popular operating systems, softwareapplications, and remote connection systems : MS Windows, MS office365, Active Directory, SCCM, DHCP, VPN and others.