The front office coordinator performs healthcare administrative functions such as scheduling appointments, managing medical records, gathering required information and documentation, and assisting patients with billing / / financing.
Company Overview
QC Kinetix is a non-surgical regenerative medicine practice with clinics in across the US. Our goal is to help patients with arthritis, sports-related injuries and chronic joint pain, without the use of surgery, steroids, or pain meds!
Responsibilities
- Demonstrates positive attitude and exceptional customer service.
- Finalizes patient financing for patients starting treatment.
- Confirms and schedules patient appointments, as well as cancellations and rescheduling requests.
- Checks in / checks out all patients using Salesforce CRM.
- Carries out all transactions using the POS software.
- Inputs all appropriate data upon intake of a new patient into Salesforce.
- Helps patients apply for CareCredit, Proceed, and other financing options.
- Ensures all patients sign appropriate consents for the procedures they are receiving.
- Keeps track of kit and cell inventory on the inventory list. At the end of the shift, sends inventory that needs to be ordered to the appropriate place.
- Sends end-of-day numbers to office manager and sales team.
- Performs all opening / closing procedures according to the assigned duties.
- Is accountable for facility maintenance and cleanliness. Assists with inventory and supply counts.
- Develops and maintains a thorough working knowledge of all services, pricing, and products as well as all standard operating procedures, protocols, and policies.
- Assists with inputting data into marketing platforms.
- Demonstrates hospitality and professionalism to all patients.
- Schedules patients appropriately.
- Dresses for success.
- Performs miscellaneous duties as assigned by the office manager.
- Complies strictly with all applicable local, state, and federal United States laws.
- Continually performs and successfully completes QC Kinetix training.
Qualifications (preferred)
- Prior experience in reception-based roles.
- Experience with medical records
- Customer care / patient experience
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