Hospitality and Facilities Operations Manager

Job Summary

The Operations Manager plays a central role in driving leadership, divisional results, operational excellence, and client satisfaction.

Under the limited supervision of the Facilities Director, this role will meticulously plan, direct, and coordinate business activities for assigned contracts / accounts, ensuring the consistent implementation of standard operating procedures and the efficient management of resources.

This leadership will be instrumental in fostering a high-performance team culture, serving as a mentor and leader to assigned teams while overseeing day-to-day operations and client relationships.

This role will actively contribute to the development of new growth opportunities and play a pivotal role in achieving divisional objectives.

Responsibilitie s

• Cultivate a culture of excellence, collaboration, and innovation to drive performance and employee engagement.
• Lead, motivate, and inspire a diverse team towards achieving divisional objectives.
• Oversee assigned contracts and provide leadership, direction and control for all aspects of operations including service delivery and compliance with contractual obligations, P&L, personnel, reporting, customer satisfaction, and general project management as needed.
• General supervisory responsibility for direct and indirect reports and personnel related decisions within the assigned contracts.

This includes, but is not limited to recruitment, hiring, retention, training, performance management, compensation, employee relations, and investigations.

• Drive operational outcomes and measure performance against divisional goals, fostering a culture of accountability and continuous improvement.
• Actively engage in daily operations including regularly visiting site operations and customers to understand market nuances / changes and opportunities to enhance the business.
• Communicate effectively on matters such as contract status, performance, concerns, issues that need to be addressed and potential future contract requirements.
• Provide reporting on costs, budgets, labor force, and overall contract performance, as needed.
• Champion a culture of continuous improvement, encouraging feedback, innovation, and knowledge sharing among team members.
• Identify opportunities for process optimization, efficiency enhancements, and cost-saving measures, driving tangible results.
• Recognize new commercial business development opportunities and prospects and recommend approach to senior management.
• Engage in data driven decision making using data, logic, benchmarking, and leading practices to determine best solutions for the business.
• Practice effective risk management and resource adequacy at the job sites.
• Ensure compliance with regulatory requirements and company policies to maintain a safe and healthy work environment.
• Implement robust safety protocols and training initiatives to mitigate risks and prevent incidents.
• Support marketing efforts and assists with bids / proposals.
• Support overall execution of strategic business plan / action plan for the division.
• Lead and / or assist with the mobilization of new contracts and job sites.
• Promote Company mission and Values.
• Willingness to travel and work at various locations as required.
• Undertake special projects and perform other duties as needed.

Required Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related field .
• 4 years of experience in a management role
• Proven project management skills with the ability to handle multiple tasks and projects simultaneously in a complex environment
• Excellent written and verbal communication skills, along with a strong problem-solving mentality and technical credibility
• Willingness to travel extensively to assigned job sites and work on the on-call basis.
• High level proficiency with MS Office (Teams, Word, Excel, Outlook)
• Valid driver’s license and clean driving record

Preferred Qualifications

• Previous work experience in the hospitality / service industry and a thorough understanding of facilities management services
• Previous North Slope or Remote Operations experience
15 days ago