Job Description
Job Description
Description
We present our highly trained direct customer service assistant professionals as a representation for our clients in order to take their brands to the next level.
Our current approach has allowed us unprecedented growth this past year and hence we are looking to expand our teams to take on new clientele.
Working with breakout and established brands alike, we have proven to our clients that our direct, personalized approach provides them with the personal contact and handshake that they desperately need to remain competitive in today's market.
Key Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responsible for representing us to clients and customers by providing high-quality and efficient customer service.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
- Ensure compliance with all company and client policies and procedures.
Skills, Knowledge and Expertise
- Empathy. Empathy is the ability to understand another person's emotions and perspective.
- Problem solving. Being able to solve problems is key to customer service.
- Communication.
- Active listening.
- Technical knowledge.
- Patience.
- Tenacity.
- Adaptability
Benefits
- Medical / Prescription Insurance.
- Flexible Spending Account.
- Paid Time Off.
- Sick Days.
- Bereavement.
- Perfect Attendance.
- Jury Duty.
- Worker’s Compensation
Gastroenterology Position in Queens, New York
Optimum has an opening for a Gastroenterologist to join a medical center in Queens, New York. Since 2013, Optimum Permanent Placement Services has been dedicated to providing exceptional placement services exclusively for physicians and advanced practitioners. Take the next step in your medical care...
Senior Trial Attorney - PIP - New York City and Long Island, NY (Remote/Home Based)
Arbitration, Court Appearances, Customer Centricity, Digital Literacy, Documentation Review, Evidence Gathering, Inclusive Leadership, Insurance Defense, Insurance Litigation, Learning Agility, Legal Research, Legal Services, Legal Writing, Litigation, Results-Oriented. And for more than 90 years ou...
Remote Insurance Enrollment Agent - No Cold Calling...All Warm Leads at No Cost
As a valued team member, you will engage with multiple clients throughout the day, delivering unparalleled service and demonstrating in-depth product knowledge. Embrace a learning mindset, readily adapting and adjusting to new situations. Enjoy the convenience of a 100% remote position, eliminating ...
Rheumatology Opportunity near Syracuse/Utica, New York!!
We have grown to become one of the largest multi-specialty groups in the Central New York region and look to expand our availability to our communities with expanded specialty and primary care services. Rheumatology Opportunity near Syracuse/Utica, New York!!. We are located in the rolling hills of ...
Remote Sales Specialist
Exciting Opportunity for Experienced Professionals: Sales Manager Role - Remote and Flexible! Are you a seasoned professional with a wealth of experience in customer service and sales? We have an incredible opportunity for individuals who bring wisdom, dedication, and a wealth of life experien...
Docketing Coordinator, Enhanced Rate Equitable Services Unit, OGC - 23829
Docketing Coordinator – Enhanced Rate Equitable Services (ERES) Request Unit is responsible for the docketing of enhanced rate equitable service requests while also providing legal support through the review and subsequent determination. New York City Public Schools (NYCPS) staff, to garner addition...
Community Habilitation Specialist
The Community Habilitation Specialist will provide high-quality habilitation services to individuals in their residences or within community settings. The role supports individuals in achieving their personal goals, fostering independence, and enhancing their community integration through person-cen...
Hiring Remote- Mental Health Therapist- In the state of New York
Today we are seeking a Remote- Mental Health Therapist for all New York certified and Active LCSW, LMHC or LMFT. Mental Health Therapist must be licensed In the state of New York, (NY). Remote Work Freedom: Never come into an office; fully remote role working from your home office/location. This luc...
Remote Benefits Case Manager (New York Only)
Company Incentives: • Incentive Trips with Top Leaders to destinations like Cabo, Tulum, Vegas, and Cancun • Incredible Prizes - Jeep Wranglers, Macbook Pros, and Airbnb Getaways • 100% Remote • Work From Anywhere (no, really!) • Weekly Training Calls Preferred Qualific...
Remote Sales Appraiser (New York)
Unleash Your Potential : Thrive as a Remote Insurance Leader! Are you ready to embark on a transformative journey where your location knows no bounds? Join AO, a trailblazing company that empowers you to work from anywhere, learn from industry titans, and emerge as a top earner. In this role, you wi...