Clerical Supervisor II - Ortho Clinic

Overview :

Responsible for overall front end revenue cycle functions. Effects ongoing quality, productivity and efficiency in daily operations of departments and services by providing office management and supervision of non-clinical employees, serving as administrative and financial resource person, providing backup support for all administrative positions, and interfacing with referral sources, insurers, hospital staff, physicians, and customers.

Areas of responsibility include but not limited to referrals / orders, scheduling, registration, charge entry, regulatory compliance, medical records, staff education and staffing.

Supervises between 10 and 19 FTEs.

At Novant Health, one of our core values is diversity and inclusion. By engaging the strengths and talents of each team member, we ensure a strong organization capable of providing remarkable healthcare to our patients, families and communities.

Therefore, we invite applicants from all group dynamics to apply to our exciting career opportunities.

Qualifications :

Education : High School Diploma or GED, required. 2 Year / Associate Degree, preferred. Associates Degree in Health or Business Administration.

Experience : Two years of clerical experience in a medical office setting, required. With one year of supervisory experience, preferred.

Additional Skills (required) : Knowledge of organization policies and procedures. Knowledge of fiscal management and human resource management techniques.

Knowledge of office management techniques and practices. Knowledge of computer systems and applications. Skill in gathering, analyzing, and evaluating data.

Skill in written and verbal communication. Ability to apply policies and principles to solve everyday problems and deal with a variety of situations.

Ability to exercise initiative, problem-solving, decision-making. Ability to read, interprets, and applies clinic policies and procedures.

Ability to identify problems and recommend solutions. Ability to establish priorities and coordinate work activities. Physical requirements : Stand and move around the majority of the day;

climb; lift patients and equipment; sit occasionally; bend and stoop; push / pull wheelchairs, carts, and beds; see, hear, speak, smell, and touch.

Responsibilities :

It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.

Our team members are part of an environment that fosters team work, team member engagement and community involvement.

The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.

All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".