Senior Associate, Donor Relations and Operations

Job Description

Job Description

Position : Senior Associate, Donor Relations and Operations

Reports to : Senior Director of Development and Donor Relations

Organization Summary :

United Way of New York City (UWNYC) is a nonprofit mobilizing people and organizations to eradicate barriers and create opportunities that improve the lives of low-income New Yorkers.

Part of the United Way Worldwide system, one of the world's most recognized charitable brands, we envision caring communities in which all individuals and families have access to quality education and the opportunity to lead healthy and financially secure lives.

We strive to model our values in all our relationships, both internal and external : Collaboration, Compassion, Integrity, Accountability, and Superior Performance.

Position Overview :

The Senior Associate, Donor Relations and Operations plays an important role in tracking and engaging UWNYC’s donor base, as well as supporting critical tasks connected to donor events, communications, operations, and logistics.

This role will be exposed to and involved in all elements of Development and donor relations work, including donor event planning and execution, donor communications, research and meeting preparation with external partners and donors, direct solicitation and fundraising, data entry and data analysis, and other foundational Development functions.

Data-driven candidates with an enthusiasm for project management and an interest in supporting donor experiences will thrive in this role.

Primary Responsibilities :

The Senior Associate reports to the Senior Director of Development and Donor Relations and supports the work of the entire team in the following functions :

• Donor pipeline management and analysis and research (40%) :
• Support CDO, VP, Senior Director of Development and Donor Relations, Director of Board Engagement and Leadership Relations, and Major Gifts Manager in research briefs and profiles on current donors and prosects
• Support entry of critical donor and prospect data in database and coordination with Operations team on processes, including communications, coding and segmenting donors
• Support in data analysis of donor giving
• Own the maintenance and accuracy of prospect lists to inform strategies and outreach
• Lead the coordination and set up of donation, ticket, and other campaign pages with Marketing and Communications team and Resource Development Operations staff
• Other core operational needs as they arise
• Donor relations and solicitation (40%) :
• Logistics, planning, and execution for affinity group meetings, donor stewardship and cultivation events, site visits, and other engagements
• Support the drafting, execution, and dissemination of donor communications, including fundraising appeals, gratitude and impact communications, holiday communications, gift acknowledgments, and other collateral via email, mail, and third-party mail house
• Engage with donors at events, via thank you calls and emails, and solicitation calls
• Research and identify meaningful gifts for affinity groups and key donors
• Project management, administrative, and logistics (20%) :
• Serve as the project manager and driver on a variety of tasks and projects related to donor relations, engagement, and solicitation spanning involvement and inputs from various team members

Skills, Knowledge, and Experience :

• Bachelor’s degree required.
• A minimum of 2 of years relevant experience, with a preference for background in Development, fundraising, donor engagement, and / or event planning
• Demonstrated ability with project management tasks and ability to change gears as needed.
• A passion for UWNYC’s mission, vision, and accomplishments
• Astute listener with an ability to understand, reflect, and incorporate clients’ and peers’ needs and interests.
• Strong writing, editing, verbal, presentation and public speaking skills
• Excellent judgment and creative problem-solving skills
• Presence and confidence to project credibility to donors and peers
• Familiarity with database and CRM tools

Key Competencies :

• Drives Revenue
• Strategic Relationship Building
• Effective and Engaging Communicator
• Embracing and Managing Change
• Entrepreneurial and Innovative

Salary range : $53,321-$66,105*

$53,321-$66,105*

The final determination of salary, within this range, will depend on the candidate’s education, skills and experience required for the particular position.

Additional Requirements :

• Background check
• UWNYC is presently on a Hybrid / In-Person work schedule.

United Way of NYC Core Competencies for All Staff

Mission Focused : Catalyze others’ commitment to the mission to create real social change that leads to better lives and healthier communities.

This drives their performance and professional motivations.

• Relationship-Oriented : Understands that people come before processes and is astute in cultivating and managing relationships toward a common goal.
• Collaborator : Understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.
• Results Driven : Dedicated to shared and measurable goals for the common good : creating, resourcing, scaling and leveraging strategies and innovations for broad investment and impact.
• Brand Steward : Steward of the brand and understands his / her role in growing and protecting the reputation and results of the greater network .

How to apply :

Please apply on our United Way of New York City career page. No phone calls or faxes accepted. No phone calls or faxes accepted.

United Way of New York City is an Equal Employment Opportunity Employer