Program Coordinator

We're looking for a Program Coordinator to act as the overall Lead, Manager, and Administrator for multiple programs and projects within our organization including, but not limited to, a Loyalty Program and a subscription-based CRM Platform.

You will coordinate on such projects by collaborating with teams both within and outside of the organization, ensuring everything runs smoothly and adheres to program objectives while maintaining a high level of detail for each project.

The ideal candidate will serve as the primary interface and point of contact for program / project issues. In addition, the Programs Coordinator will be expected to shape customer expectations, monitor and analyze program performance, and to develop strong relationships and routinely interact with stakeholders in order to optimize these programs.

The main objective for this newly-created position within our growing top-30 travel company is to manage successful programs that deliver positive results for the company.

Responsibilities :

• Creating new ideas and developing long-term plans following company direction
• Organizing and coordinating inter-connected projects between multiple departments
• Collaborating on suitable strategies and objectives with executives
• Facilitating activities that move programs forward successfully
• Engaging with provider partners and IT for day-to-day maintenance of program solutions
• Ensuring proper functionality of programs as designed
• Assessing program performance in order to maximize ROI
• Preparing reports for program stakeholders
• Monitoring various programs' consoles, platforms, and dashboards
• Responding to member / subscriber inquiries and directing issues to appropriate avenue for resolution
• Collaborating with teams to identify, troubleshoot, and resolve common issues
• Identifying new approaches to increasing sales, encouraging profitable behaviors, and increasing customer satisfaction with the programs
• Collaborating with company leadership to identify, prioritize, and execute new features and enhancements to the programs

You'll Need :

• Experience as a Programs Coordinator or other related position(s)
• Thorough understanding of project / program management techniques and methods
• Ability to evaluate program performance
• Advanced knowledge of MS Office as well as of program / project management software
• Outstanding collaboration, organizational, time-management, and facilitation skills
• Excellent communication skills and problem-solving ability
• BS / BA degree in a related field

Salary commensurate with experience