The Las Vegas Review-Journal is seeking a Help Desk Analyst to support our 24 / 7 operation.
Responsibilities :
- Provide technical troubleshooting services to an array of internal business units both locally and remote in an on-demand call center environment in relation to both computer hardware and software.
- Deliver quality technical support services to an array of internal business units both locally and remote
- Work effectively in a team environment
- Resolve first call resolvable issues on initial contact, escalate others as required within established escalation procedures
- Strong abilities in the areas of troubleshooting techniques, network topologies / infrastructures, general software applications, hardware functionality and network connectivity
- Give timely feedback to team and management
Skill Requirements :
- High school diploma; college degree information technology or related discipline preferred
- One to two years’ experience in a technical support services / customer service / call center environment
- Excellent technical trouble-shooting skills
- Knowledge of standard Microsoft operating systems and office applications
- Knowledge of Macintosh operating systems and specialized graphics and publishing applications preferred
- Knowledge of the newspaper publishing industry a plus
- Strong customer service skills
- Able to work effectively in a variety of situations with minimal supervision
- Able to multi-task in a fast-paced environment
- A+ certification preferred
- Macintosh Apple Certified Help Desk Specialist (ACHDS) certification preferred
- Must be able to work a flexible schedule
- Must be able to pass in all relevant ways a pre-employment drug screen and background check
- This position is based in Las Vegas, Nevada
Forward resume to : [email protected]
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