JOB SUMMARY
Monday-Friday 8am-5pm
The primary duties of this position are to manage the assignments of technicians making certain that all products are repaired if necessary, tested and cleaned before shipping to our Customers.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Complete a minimum of volume by the technician group assigned. Address all warranty returns for each technician within 24 hours of receipt from customer
- Communicate all delays to appropriate department for customer contact
- Analyze productivity, methods and procedures and to make recommendations to management to improve efficiencies.
- Monitor all orders and warranties assigned to his / her technical group(s)
- Keep all areas including; benches, podiums and supplemental spaces extremely clean and organized at all times. Maintain an organized shop.
- Manage proper maintenance and handling of company inventory
- Document deficiencies, poor conduct as well as improvements and excellent conduct in MRS system
- Insure that all appropriate notes are updated in company information databases
- Insure that appropriate assets are used for testing of product
- Perform final Quality check of completed work
- May be modified from time to time. Other duties, tasks and work may be assigned.
SUPERVISORY RESPONSIBILITIES
Repair Technicians (3-9)
QUALIFICATIONS
- Ability to troubleshoot and solder components is required.
- Use of hand and power tools.
- Supervisory skills
KNOWLEDGE & SKILLS REQUIRED
- Strong Computer proficiency
- Being able to multi-task
- Ability to work at fast pace
- Attention to detail
- Problem solving abilities
- Good communication skills
- Understanding of repair and testing procedures
PHYSICAL DEMANDS
- Occasional sitting, reaching / working overhead, climbing or balancing, stooping, kneeling, crouching or crawling
- Frequent walking
- Continuous standing and repetitive hand motion
- Occasional sitting, reaching / working overhead, climbing or balancing, stooping, kneeling, crouching or crawling
- Lifting requirements include frequent lifting of up to 25 pounds and continuous lifting of up to 10 pounds
EDUCATION & EXPERIENCE
- High School Diploma or equivalent required
- One to Three years Technical School Diploma or experience.
- Technical or Industrial product knowledge a plus
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