Central Intake Supervisor -Hybrid

Responsible for the supervision of Central Intake staff members. This position ensures that staff members interact with patients / clients effectively, ensures a positive patient / client experience and ensures staff members perform duties and responsibilities in accordance with the organizational guidelines.

Who we are :

Cherry Health, Michigan’s largest Federally Qualified Health Center (FQHC), operates in six counties across the state, is based in Grand Rapids.

With a team of more than 800 health care professionals at 20 locations, Cherry Health focuses on removing barriers, expanding access, and delivering comprehensive quality health care services to underserved communities, regardless of an individual’s insurance status or ability to pay.

We provide primary care, dental, vision, behavioral health, pharmacy services, substance abuse services, school based health centers and more.

Our Mission :

Cherry Health improves the health and wellness of individuals by providing comprehensive primary and behavioral health care while encouraging access by those who are underserved.

Our Vision :

Our community will be healthier because we will seek out and welcome those who need our services. All will be treated as family with integrated, coordinated care to improve health and personal well-being.

Requirements :

• High School Diploma or GED required
• Bachelors degree preferred
• Minimum two years supervision experience in a medical office setting, customer service and / or call center or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job listed above.
• Bi-lingual in Spanish preferred.

Responsibilities :

Demonstrate leadership and management skills that foster a culture of mentoring, coaching, motivating and engaging staff.

Model and communicate key values in the community and to staff in a way that supports Cherry Health’s mission.Educate and empower staff to be adept at meeting current and future organizational needs, and adjust schedule staff hours of work, priorities, and assignments to ensure efficient operation, based on workload.

Direct, supervise, train, evaluate competencies and address performance issues consistently, promptly and appropriately.Plan and facilitate meetings to communicate organization initiatives and updates to staff.

Assist in the development and monitoring of department / program budget.Monitor patient / client calls, staff member workload and analyze departmental reports and productivity standards according to established standards.

Develop, revise, and update departmental documentation to ensure best practices and provide procedural reference to staff members.

Stay up-to-date with insurance / payer requirements to ensure provider eligibility with the payer.Audit staff created appointments / charts update as needed to make sure new patients’ information is completeAssist in patient scheduling opportunitiesAttend required community eventsOther duties as assigned

Benefits :

Cherry Health has excellent benefit offerings, check out a sample of the benefits available to our team members below!

• 3 Medical Insurance Plan options for you and your family
• Dental and Vision Insurance Plans with providers across the State of Michigan
• Generous Paid Time Off benefit that includes 8 paid full day holidays (Including Black Friday!) and 2 half day paid holidays!
• 403(b) Retirement Savings Plan
• MET and MESP 529 Savings Plans
• Pet Insurance!
• Vendor discounts and much more!

Deadline : We are accepting applications for this position until the position is filled.