- Position will start off Contract / Contract-to-hire
- Unfortunately, C2C / TPV / Sponsorship not supported by this role
- Position will be fully on-site in Bloomfield, CT - targeting local only
- Monday - Friday 8a-5pm
- Contributes to the IT Support job family in a support capacity.
- Provides guidance, assistance, coordination and follow up on client questions, problems or malfunctions of all systems applications, hardware and software installed or maintained by IT.
- Responds to telephone inquiries concerning support, processing or request procedures, systems status and network connectivity, and a variety of hardware and software problems of all installed application hardware and software products supported by IT.
- Records inquiries, repair and service requests, resolves or directs requests to appropriate technical area or vendor, tracks status and follows up to ensure client satisfaction.
- Escalates to or consults with senior staff when solution is unclear.
- Reports problems with procedures and makes suggestions for improvements.
- Completes output (documents, analyses, product) in specific work area to appropriate time and quality targets.
- Works under own initiative, prioritizes own work, and meets agreed timescales.
- Work is subject to frequent review by more experienced professionals in IT Customer Support.
Skills :
- Strong knowledge of the following is preferred
- Microsoft operating systems and Microsoft Office.
- Networking switches and data networks.
- IP telecommunications systems.
- Capability to analyze problems and use sound judgement for determining solutions.
- Ability to clearly communicate with customers and other IT staff.
- At least 1 Year PC / LAN technical or equivalent experience preferred.
- Aptitude for providing strong customer service through interactions and communications, verbally and written.
- A likely candidate will be self-motivated, a team player, empathetic, innovative, and work with integrity.
- Willingness for continuing enhancement of technical skills through education / seminars and interaction with other IT discipline
Education :
- Associate degree and / or equivalent work experience in the technology, hospitality, retail or customer focused field highly regarded.
- A+ certification or equivalent combination of education, training, and experience.
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