Supervisor, Tablet Repair (3PM - 12AM)

Overview

ViaPath is currently seeking a Tablet Repair Supervisor to join our growing team. The Tablet Repair Supervisor will be responsible for working with the Tablet Repair Manager to stand up this new team within the Production group.

The Tablet Repair team will be responsible for testing, repairing and / or determining disposition of computer tablets as they are returned from deployment under ViaPath’s RMA program.

The Supervisor will be responsible for ensuring overall success to include building, leading, and mentoring a team while ensuring deliverables are being met.

Shift is Monday - Friday 3 : 00PM - 12 : 00AM Central with a requirement to work before or after shift, weekends, etc. as determined by business needs.

Responsibilities

• Oversee staff hiring, training, scheduling, and utilization
• Manage all aspects of employee performance
• Build standardized process and procedure for all functions of the group; document, refine and enforce technical repair standards and processes
• Partner with department managers to facilitate work moving between groups
• Drive staff adherence to departmental procedures
• Repair, re-qualification, and refurbishment of ViaPath Android tablet computers including testing, component replacement and configuration
• Materials coordination to include handling and unpacking / packing of inbound and outbound tablet computers
• Interact with the Management, Engineering, Technical Support and Product Support teams for process and situational clarification and refinements

Qualifications

• High School Diploma or GED required; Bachelor’s degree preferred
• Minimum of 5 years of technical tablet repair experience (tablets or laptops)
• Minimum of 2 years supervising / managing teams
• Experience successfully leading teams in meeting and exceeding established KPIs and metrics, to include working with staff to ensure full understanding of all KPIs, etc.

experience establishing and implementing KPIs and metrics strongly preferred

• Experience working in a production environment within a warehouse setting is strongly preferred
• Proficient in Windows OS, MS Office Suite
• Driven to provide a high level of customer service to internal and external customers
• Strong written and verbal communication skills
• Strong organizational skills
• Ability to work in a fast-paced environment and multi-task on work assignments while meeting deadlines
• Ability to lead and motivate a team
• Excellent research and documentation skills
• Must be able to frequently lift and / or move up to 10 pounds and be able to work with team members to move equipment up to 50 lbs.
• Technical Certifications a plus but not required
• Android experience strongly preferred
30+ days ago