ProRose, a leading supplier in the promotional industry, specializes in customizing drinkware and display materials with corporate logos and brand names, helping advertisers effectively promote their products and messages.
We are seeking a Production Account Coordinator to join our team, focusing on account coordination and client relationships.
In this role, you will handle order entry, coordinate with vendors, and provide top-notch customer service. You'll also be involved in ensuring smooth coordination and execution.
Applicants should have strong communication skills, be proficient in Microsoft Outlook, Word, and Excel, and possess excellent organizational skills.
Experience with Adobe Illustrator is preferred but not required.
Our business is dynamic and fast-paced, so we're looking for someone who can prioritize tasks and respond to customer needs quickly and confidently.
If you thrive in a deadline-driven environment and have a passion for client engagement, we'd love to have you on our team at ProRose.
We offer great benefits including :
No weekends, No nights, No holiday shifts
Paid training
Paid Time Off and Paid Holidays
Medical, Dental, and Vision insurance
401(K) Retirement Plan
Bonus program
Duties and Responsibilities Include
- Work with customers to verify all information on the PO is correct and clear up any missing information or inconsistencies.
- Check orders for accuracy, including pricing, production, and shipping details
- Enter order updates and corrections into our system
- Send orders to production and vendors with complete information and artwork
- Providing freight estimates and coordinating shipments with our freight consolidators for large orders.
- Answer customer inquiries by phone and email
- Evaluate and coordinate artwork with our art and production team
- Send out payment requests and order acknowledgments in a timely manner
- Perform general office duties and other duties as required
Requirements and Skills
- Associate's Degree preferred
- Call Center Account Rep at least one year preferred
- Order entry at least one year preferred
- Microsoft Office including Excel, Word, and Outlook
- Adobe Illustrator or graphics software experience preferred
- Strong communication skills, written and verbal.
- Strong organization skills; must be able to handle several projects at a time.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
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