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Community Support Specialist

VirtualVocations
Seattle, Washington, United States
Full-time

A company is looking for a Community Support Specialist.Key Responsibilities : Engaging with followers on social media and executing community management strategyProviding customer service for Privacy Pro subscribers and delivering timely informationEvolving customer support processes, analytics, and reportingRequired Qualifications : Minimum 5 years of experience in customer support and community management for technical / software productsFamiliarity with social media platforms, community management features, and customer support toolsProven ability to handle high-stress situations and manage shifting prioritiesPassion and strong understanding of the industry and business missionAbility to effectively communicate the features and benefits of the product to consumers

27 days ago
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