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Service Advisor

Service Advisor

Sanco Thermo KingDes Moines, IA, US
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Service Advisor

Essential Functions :

  • Answers service phones and schedules appointments, as needed
  • Greets customers that come in to the dealership and inquires as to the reason for their visit
  • Determines necessary services by listening to the customer's description of concerns
  • Verifies warranty and service contract coverage and explains provisions and exclusions
  • Provides cost estimates
  • Prepares a work order with specific details and assigns it to a technician
  • Maintains customer rapport by answering questions regarding condition of the vehicle, wait time, work completed, and cost
  • Maintains service records
  • Enters customer's information into the dealership database, prints out invoices, and processes customer payments

Knowledge, Education and / or Experience :

  • Requires a high school diploma or equivalent
  • Transportation refrigeration product knowledge is a plus

    • Skills :

  • Basic computer skills
  • Exceptional telephone etiquette skills
  • Strong customer service skills
  • Strong organizational skills

    • Abilities :

  • Apply good judgment in recognizing scope of authority
  • Able to read and interpret billing statements and work orders
  • Communicate clearly and effectively

    • Working Conditions :

  • This job operates in a parts store / repair shop environment.
  • This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
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    Service Advisor • Des Moines, IA, US

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