Field Service Technician – Drives
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Lead Field Service Engineer Drives
Lead Field Service Engineer Description
The Lead Field Service Engineer, under general guidance and minimal supervision, performs a wide range of engineering tasks and ensures proper installation, service and commissioning of MV / LV and services.
As Lead Field Service Engineer you will provide technical support for installation and commissioning of projects and provides maintenance, breakdown emergency support and remote troubleshooting.
- Troubleshoot at site locations to diagnose problems, determine appropriate resolution, and implement corrective actions
- Develop requisite documentation to execute work (commissioning procedures, maintenance procedures daily logs etc.)
- Perform installation and commissioning activities at customer site locations
- Execute on site project management and technical leader duties to resolve customer issues and provide customer satisfaction
- Perform a wide range of engineering tasks to ensure the technical integrity and proper installation and commissioning of drive systems
- Develop presentations and provide training and instruction to customers on drive operations
- Coordinate additional opportunities to serve the customer with the customer service team, parts, repair services, sales, and product engineering teams
- Advise the customer of recommended upgrades, parts, and service opportunities to improve customer productivity and sell company parts and services
- Coordinate maintenance activities for the customer and planning for inspections
- Support engineering teams working on customer CMU’s projects
- Provide support the bidding process for the customer CMU’s projects
- Promote sales of maintenance services
- Provide on call support in response to customer calls for service
- Complete timely service reports and other administrative requirements
Lead Field Service Engineer Qualifications
- Bachelor's Degree in Electrical Engineering or related discipline (or Associate degree in Electrical Engineering or related discipline with at least 5 additional years of related industry experience)
- 3 years of experience with Drive systems (VFD)
- 2 years practicable working knowledge of at least one Power Conversion drive system
- 2 years practicable working knowledge of at least one Power Conversion drive / system controller
- 5 years of field service and / or commissioning experience
- Able to execute increasingly complicated assignments, which require considerable engineering skill and creative ability and independent judgment
- Possess detailed knowledge, competence and expertise with installation and commissioning tasks and services
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