Field Service Technician I - AL DOC

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Job Purpose :

Responsible for maintenance and repair telecommunication equipment, associated computers, networking, and electronic equipment and to install or assist on installing all Securus’ products, features and equipment.

Travels from location to location to resolve issues as stated above but could also serve as an onsite technician for a particular customer providing both technical and administrative duties or as a hybrid technician who is both on site and roving.

Essential Duties :

• Repairs, maintains, programs and installs telecommunications hardware, associated LAN / WAN / networking hardware / software, various electronic equipment and wiring per specifications, codes, standards and operational procedures in correctional facilities
• Repairs / installs phones, kiosk, video terminals, WAP’s, tablets and other required equipment within correctional facilities within assigned area of responsibility
• Maintain and provide operations support for site surveys, pre-bid meetings and / or sales conferences
• Communicates with dispatchers to receive work assignments and provides dispatchers with ETA for arrival and departure information
• Troubleshoots situations where standard procedures have failed in isolating or resolving problems while interfacing with multiple departments for problem resolution
• Required to assist in educating and training Securus customers, providing information to technical support and following direction given on Securus products & services
• Provide administrative services on as needed basis or when dedicated to a particular customer : data entry including PIN / PAN, blocks / unblocks, customer reporting, training, providing CDR reports, assisting with video visitation and burning recordings and / or video to CD / DVD per subpoena and testifying in court when required
• Maintains inventory of equipment and tools
• Manages and maintains assigned company inventories and assets (tool, vehicle, parts inventory, laptop etc.)
• Demonstrates proficient skills with telephony pulling cable, terminating cable, trouble shoot wiring, loading configuration files, install and maintain all Securus equipment

Knowledge, Skills, and Abilities :

• Demonstrate the proficient understanding of the customers’ service needs and work to improve the operation of their facility with regard to all of Securus products such as : Inmate Calling System, Video Visitation, Kiosk and / or Tablets
• Working knowledge and the ability to learn of all applicable practices, standards and codes (cabling, networking, industry, and Securus equipment)
• Ability to work all tasks to completion with a high sense of urgency and the highest work quality
• Must have or learn basic knowledge of Securus’ products, features and equipment
• Determine when to negotiate alternatives, when to escalate a problem or when to ask for assistance in dealing with the various problems reported
• Timely responses to requests from management and customers via phone, e-mail and / or with reporting
• Adhere to Field Service Standards and all Company policies
• Must be able to pass multiple in depth background checks
• Self-starting, able to self-train on telephony based product line
• Excellent ability at multi-tasking, setting priorities and tracking issues concurrently
• Strong communications skills, written and verbal, for working with customers, dispatchers, technical support, specialists, other field technicians and management.
• Must have a clean valid driving record

Minimum Qualifications :

• High school diploma or GED
• 1 year of installation repair and maintenance of telecom and networking devices.
• Experience working with Windows OS, VOIP, Adtran AOS, or Cisco IOS and wireless technology
• Telephony experience - including but not limited to : pulling cable (Cat3 & Cat5), terminations (110, 66, Krone, RJ11 & RJ45) up to 100 pair cables and troubleshooting wiring / T1 / CO dial tone problems

Preferred Qualifications :

• Microsoft Certifications (A+, N+, MCSE etc )
• Cisco Certifications (CCNA etc )
• Electronics / Electrical Certification or Degree
• 2 years of installation repair and maintenance of telecom and networking devices.

Physical Requirements :

Standing, sitting, walking, speaking, listening, bending, reaching, pushing, pulling, lifting, grasping and manipulating tools, typing, using peripheral computer tools.

May be required to lift up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Salary and Benefits :

At Aventiv Technologies, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer.

• $22.36-$25.49 / hour (depending upon experience)
• Health Insurance
• 401(k)
• Disability
• Life Insurance
• Paid Time Off
• Voluntary Benefits
• Cell Phone Allowance

Aventiv Privacy Policy :

Equal Employment Policy :

Aventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination.

We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act.