Job Summary :
Sydnee's Pet Grooming - Adorable Opportunities is seeking a friendly and detail-oriented individual to join our team as a Receptionist at our Irvine, California location.
As the first point of contact for our clients, the Receptionist will play a crucial role in providing exceptional customer service and maintaining the overall efficiency of our grooming salon.
This is a full-time, hourly position with opportunities for growth and development within our franchise.
Compensation & Benefits :
The Receptionist position at Sydnee's Pet Grooming offers a competitive hourly pay rate of $18 to $20 per hour, paid biweekly.
In addition, employees are eligible for a range of benefits, including healthcare, paid time off, and opportunities for advancement within the company.
Responsibilities :
- Greet and welcome clients in a warm and friendly manner
- Answer phone calls and schedule appointments using our booking system
- Provide clients with information about our services and products
- Manage and maintain the cleanliness and organization of the reception area
- Collect payments and process transactions accurately
- Coordinate with the groomers to ensure timely and efficient grooming services for clients
- Assist with basic grooming tasks, such as nail trimming and ear cleaning, as needed
- Keep track of inventory and notify management when supplies need to be restocked
- Handle customer inquiries and complaints in a professional and timely manner
- Maintain client records and ensure confidentiality at all times
- Follow all safety and health protocols to ensure the wellbeing of pets and staff
- Perform other duties as assigned by the management team
Requirements :
- High school diploma or equivalent
- Previous experience in a customer service or receptionist role, preferably in a grooming or pet-related environment
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Proficiency in Microsoft Office and scheduling software
- Ability to work in a fast-paced environment and handle multiple priorities
- Love and understanding of animals and their needs
- Availability to work weekends and some holidays as needed
- Must be able to lift up to 30 pounds
EEOC Statement :
Sydnee's Pet Grooming is an equal opportunity employer and is committed to creating a diverse and inclusive workplace.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability, or veteran status.
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