Job Description
Job Description
Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay.
Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Compensation :
$10 - $12 hourly
Responsibilities :
- Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
- General bookkeeping : ensure all hotel guest account information is accurate and up-to-date
- Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
- Field customer complaints when necessary
- Communicate with housekeeping to make sure guest rooms are ready
Qualifications :
- Exhibits working knowledge of Microsoft Office and reservation management systems
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
- 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
- Comfortable taking telephone calls and mitigating stressful situations
- High school graduate, GED recipient, or equivalent
About Company
Super 8 By Wyndham in Pocatello, ID is located at 1330 Bench Rd. Our ideal candidate is attentive, motivated, and hard-working.
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