Design Software Support Analyst

Job Description

Take Your Corporate Career to the Next Level

Are you ready to be challenged, make a difference, and experience professional growth in your career? Kleinfelder’s Corporate Services team is looking for you! From Accounting & Finance, Human Resources, Marketing & Communications, and Information Technology to Legal and Health & Safety, our corporate employees are part of the Kleinfelder ecosystem supporting the projects that improve the communities we work and live in.

Step into Your New Role

Kleinfelder’s Client Applications IT team is seeking a creative, energetic , Design Software Support Analyst to join our growing company.

The chosen candidate will have the opportunity to provide exceptional customer service to our internal clients as a Client Application support technician with a focus in Civil Design Software (Autodesk, MicroStation) a member of a team of professionals who provide Information Technology issues / needs to Kleinfelder offices, globally.

Ideal candidate will have 0-2 years’ experience in Design softwares (Autodesk, Microstation , ProjectWise) have an interest in software and application support, and a desire to continue to learn new skills.

This position requires excellent communication skills and the ability to work independently as part of a dynamic team that supports Kleinfelder’s users both locally as well as remotely across the globe.

As the face of the IT organization, the ideal candidate will be adept at building and maintaining strong relationships within the business.

Additional responsibilities in this role include :

• Performs Application deployment, maintenance, turnover, and general support.
• Specific focus on supporting Design Application (ProjectWise, Microstation) users with application functions
• Ability to analyze and resolve end-user software and connectivity issues with a genuine sense of urgency.
• Displays creativity when faced with more complex issues, including suggestions for process improvement where warranted.
• Provides excellent customer service, using clear communication and interpersonal skills. Must have commitment to exceeding customer expectations.
• Prioritizes and organizes work effectively in a high volume, fast paced environment.
• Maintains a positive disposition and outlook as well as a professional image.
• Ability to communicate technical concepts and issues in layman’s terms.
• Ability and desire to communicate with clients effectively and efficiently via telephone, email, IM or in person.

Minimum requirements :

• AS degree in Information Technology / related field or equivalent combination of education and experience.
• 0-2 years Autodesk or Microstation user or support experience
• 0-2 years of Helpdesk, PC Support, and customer experience.
• Ability and desire to communicate with clients effectively and efficiently via telephone, email, IM or in person.

Preferred requirements :

• AS degree in Information Technology or related civil design field.
• Experience in the AEC industry highly desired
• Microsoft SCCM & Intune experience.
• Azure Virtual Desktop experience
• Related certifications such as A+, Network+, Security+, ITIL, MCP, MCSE a plus
• Advanced knowledge of and experience troubleshooting / supporting Windows / Server operating systems / O / OneDrive / Teams & SharePoint Online

Move Forward with Kleinfelder

Kleinfelder has been connecting great people to the best work since 1. We are engineers, scientists, and construction professionals providing solutions that improve our clients’ transportation, water, energy, and other private infrastructure.

As a responsive, cross-disciplinary team of bright, curious, and innovative problem-solvers, we are dedicated to doing the right thing, every day, on every project from over offices in the US, Canada, and Australia.

Connecting great people to the best work is our purpose together, we deliver.

Progress with an Employer that Values You

Kleinfelder is an inclusive organization free from discrimination. We are a stronger organization when we are a diverse workforce and believe that through diversity, equity, and inclusion comes creativity, innovation, and unity.

We are proud to offer the following :

Benefits : Kleinfelder offers an excellent compensation and benefits package, including : medical, dental, vision, life insurance, (k) plan, and paid holidays.

The expected salary range for the position is displayed in accordance with the California Pay Transparency Law. Final agreed upon compensation is based upon individual qualifications and experience. Salary range : $,-$,.

Career Development : We are committed to investing in the professional development of our staff, offering each employee every opportunity to grow, develop, and take control of their career paths.

We support these efforts through reimbursements for continuing education as well as many of the expenses associated with trainings and certifications, and opportunities for career development through our internal Mentoring Program.

Equal Opportunity : Kleinfelder is an Equal Opportunity Employer Minorities / Women / Disabled / Veterans. (Compliant with the new VEVRAA and Section rules)

NOTICE TO THIRD PARTY AGENCIES

Please note that Kleinfelder does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, Kleinfelder will not consider or agree to payment for any referral compensation or recruiter fee.

In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Kleinfelder explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

Any unsolicited resume, including those submitted to hiring managers, are deemed to be the property of Kleinfelder.