GENERAL SALES MANAGER

The General Sales Manager is responsible and accountable for the management and results of the sales department to generate the budgeted bookings and revenue for all product lines through world-class customer service and top of industry solutions.

The role supports the CSO though executing the organization's sales and marketing strategy by directing and managing the sales team and by setting priorities to achieve its long-term goals and annual targets.

Accountabilities :

Leadership and Culture (Dept. / Team) - Leads the group / department / team guided by the client s Mission and Vision. Models company culture and core values.

Manages, mentors, and develops team members. Holds team members accountable. Upholds employment practices fair and consistent with the company philosophy and practices.

Follows and promotes the corporate management guidelines.

Manages Sales Team - Manages, tracks, and supports the activities of the assigned sales team to deliver the budgeted product line bookings through world class customer service and top of industry solutions.

Ensures time, cost, quality, and EHSS targets are achieved.

Coordinates with Global Teams - Maintains a strong working relationship with the respective global sales teams to provide top of industry solutions and stay up to date on new developments.

Supports Revenue Strategy - Supports the CSO in the development and execution of the revenue strategy for the respective product line.

Company Branding - Promotes the brand, the business and its employees within the industry and the local and global community.

Process Owner (Dept.) - Owns department processes. Ensures processes are followed by all. Drives and coordinates continuous improvement of the processes and systems based on audit, customer, and employee feedback.

Ensures processes are aligned with the global client s processes.

Key Areas of Results :

People - Evaluation - Measures the timeliness and quality of feedback the manager provides to his directs (includes evaluations, culture, skillset, rocks, professional development, etc.)

People - Retention and Turnover - Measures the effectiveness of the manager

Financial - Bookings - Measures the incoming business, must include a quality component with the booking (e.G. Pre- costing margin, discount given)

Activity - Marketing - Measures the marketing activities and the effectiveness. (Impressions, Leads, Opportunities, no of new accounts, no.

New of contacts, accuracy to marketing relevant CRM data)

Activity - Sales - Measures the sales / product activity and effectiveness to move opportunities to bookings (Completed tasks in CRM, active customers, etc.)

Customer - Feedback - Measures the customer's perception of the business (on-time delivery, customer complaints, survey results, etc.)

Process - Output - Measures the output of the team or department (e.G. Efficiency, productivity, transactions completed per employee or labor hour).

Process - Capacity - Measures the available capacity, the capacity utilization, efficiency and overtime for the department.

Responsibilities :

Leadership and Culture

1) Builds Relationships - Builds relationships with other departments (local and global). Ensures open and honest

communication.

4) Delivers Leadership - Delivers inspirational leadership and direction to team. Develops the individuals and the organization.

Develops decision making at the lowest level to help the company achieve its short and long-term goals.

4) Enforces FBA - Ensures that rules, processes, policies, and company guidelines are followed by all employees.

4) Models Culture - Lives the company s culture and models the core values for the team. Maintains positive relations within employees throughout the company.

Upholds employment habits that are fair and consistent with the company s beliefs, guidelines, and core values.

3) Provides Feedback - Provides honest and open feedback in a timely manner to direct reports and employees. Gives praise and addresses gaps.

Conducts 1-on-1s, L10 meetings, employee evaluations, etc.

3) Maintains Organizational Structure - Maintains an efficient organizational structure that can carry out the duties and responsibilities of the group / department / team.

2) Promotes Collaboration - Promotes teamwork and strong communication across departments and throughout the company. Promotes a positive, multicultural work environment that is consistent with the strategy and methods of the company.

2) Maintains Effective Communication - Maintains open and honest communication throughout the group / department / team.

Ensures conversations are taking place at the lowest possible level and elevated as needed.

2) Mentors Team - Guides team members through problem solving. Ensures team development by setting clear goals and turning challenges into opportunities for growth.

Mangement

4) Manages Sales Performance - Ensures the sales group meets the targets. Provides timely and accurate reporting

and analysis of KPIs, as well as supply and demand trends. Predicts outcomes and forecasts to other groups / departments.

Business Operations

4) Leads Sales - Leads the Sales group / department / team to ensure the day to day work of the department meets the

targets for time, cost, and quality. Directs and oversees all aspects of assigned departments and their functions within the organization.

Collaborates with direct reports to develop department goals, objectives, and plans. Assists them with achieving such goals.

3) Analyze Sales Data - Analyze sales data to determine sales trends. Reports sales trends to Sr. Management. Analyze stock for possible reduction in overhead cost based on sales patterns.

3) Promotes Organization - Promotes a positive image of the company within the industry and the local community.

4) Directs Department - Directs and oversees assigned departments. Monitors the functions of departments within the organization.

Works with direct reports to develop department goals, objectives, and plans. Helps their departments achieve set goals.

Customer Focus

4) Prioritizes Customers - Demonstrates a concern for the needs and expectations of customers. Makes customers

a high priority. Stays in contact with customers, both internal and external. Uses customer needs as the base for decision-making and company action.

2) Customer-Centric Mindset - Shows a mindset focused on the satisfaction of the customers. Quickly and completely comprehends customer s needs.

Strategy

2) Assists with Strategy - Helps in identifying and setting strategy. Helps in executing strategy through establishing

goals and policies.

Safety

1) Enforces Safety Policies - Follows and enforces all company safety policies and procedures. Works in a responsible way to prevent health and safety hazards to self and others.

1) Enforces Protective Equipment - Follows and enforces the use of personal protective equipment. Makes sure all mandatory equipment is in proper use when working in area / department.

Quality

3) Continuously Improves Dept. - Works with the employees in the department to continuously improve the departmental processes, cost structure, and output.

Ensures the processes are followed by all.

2) Maintains Quality Mindset - Maintains a quality mindset at all times. Ensures customer feedback drives continuous improvements.

Process

3) Maintains Sales Processes - Maintains and continuously improves the sales processes. Develops procedures and work instructions to improve customer service, improve flow, eliminate waste, reduce costs, and increase efficiencies.

Provides knowledge and technical support for the users.

Other

1) Performs Duties Assigned - Performs other related duties, as assigned.

1) Maintains Work Area - Maintains a neat, orderly, and organized physical work area, and electronic file systems at all times.

Qualifications : Education

Education

Bachelor's Degree - Has a bachelor's degree or equivalent in related field

Experiences

Over 8 years' experience - Over 8 years' of previous experience working in related field

Skills

Leadership - Astute leader who has the ability to set clear priorities, delegate, and guide investments in people and systems.

Is a keen analytic, has efficient organizational and problem solving skills which support and enable sound decision making.

Interpersonal Skills (manager) - Strong interpersonal skills and the ability to communicate and manage effectively at all levels within the organization and with staff at remote locations.

Working Knowledge of General Business Software - Working Knowledge of general office software, e.G. MS Office Suite (Word, Powerpoint, Excel), Outlook, Adobe Acrobat, etc.

Working Knowledge of ERP Systems / Software - Strong knowledge and experience in using ERP and SAP Systems, and Jobscope.

Manufacturing Systems - Understanding of manufacturing systems, methods, procedures, equipment, and practices; experience with continuous improvement techniques and lean manufacturing

Integrity - High level of integrity, credability, and dependability with a strong sense of urgency and result-orientation.

Integrated Systems - Ability to understand and organize integrated systems and processes; ability to analyze and solve complex problems.