Systems Analyst (for WingSwept Client)

WingSwept is seeking a Tier 1 Systems Analyst on behalf of a client located in East Raleigh. This Systems Analyst would be employed directly by the client, who offers competitive pay and benefits, including company-paid health insurance and a 401k match program.

The responsibilities of the position may include :

• Provide first-level end-user support, including troubleshooting basic issues with computer hardware, network / internet connectivity, email, and software applications as well as completing user requests for password and user account administration
• Master and manage manufacturing floor system software
• Create properly formatted tickets for user calls & emails in tracking software as the work occurs
• Ensure constant service ticket flow by escalating tickets that require higher level assistance
• Coordinate with MSP for scheduling of service visits and technician support phone calls with users
• Maintain inventory of equipment
• Communicate ticket status and document updates to users and MSP as needed
• Follow prescribed standard operating procedures for the completion of routine tasks
• Perform basic computer hardware and software installations, configurations, and remediations
• Create, utilize, and maintain documentation for tasks and procedures
• Read educational materials as needed and directed for job proficiency

Minimum requirements :

• Must possess excellent verbal and written communication skills for daily interactions with end users both in person and on the phone
• Must have an affinity for computers and a broad knowledge of various computer systems and how they work.
• Must have a thirst for knowledge and an ability to quickly tackle new problems by using available research tools and methodical processes to successfully remedy issues with little supervision
• Exceptional computer and system administration skills on Microsoft based clients and servers
• Firm understanding of the configuration of basic networking components and peripherals
• Ability & willingness to operate in a fast-paced and dynamic environment with a calm demeanor and maintaining a win / win attitude
• High school diploma, at least two years of secondary education preferred
• Must have a valid driver’s license and reliable transportation to the office
• Must be able to work a full-time 40-hour work week onsite at client location in East Raleigh which may include after-hours support at times

Extra consideration given for the following :

• Previous experience as a system analyst, help-desk support provider, or equivalent role
• Previous experience with procedure writing or other technical writing
• Intricate knowledge / experience with workstation, server and network diagnostics, repair, and installation
• Expertise with MS Windows Server, MS Exchange, or ConnectWise
• CompTIA A+, Network+, and various Microsoft certifications
• Understanding of the fundamentals of DNS
• Experience with phone installation / programming / maintenance

If this job sounds like a potential fit for you, please apply today!