Manager, Account Management

Job Description

Job Description

Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences.

We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service.

We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences.

NBCUniversal is a subsidiary of Comcast Corporation.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone.

Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live.

We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

NBC Sports Next is where sports and technology intersect. We’re fueled by our mission to innovate, create larger-than-life events and connect with sports fans through technology.

We’re a subdivision of NBC Sports and home to leading technology platforms and digital applications for Youth & Recreational Sports;

Golf; and Emerging Media.

• At NBC Sports Next, we equip more than 30MM players, coaches, athletes, sports administrators and fans in 40 countries with more than 25 sports solution products, including SportsEngine, the largest youth sports club, league and team management platform;
• SportsEngine Play, the first ever streaming service for youth and amateur sports, GolfNow, the leading online tee time marketplace and provider of golf course operations technology;

and GolfPass the ultimate golf membership that connects golfers to exclusive content, tee time credits, instructional content and more.

This role is part of our Youth & Recreational Sports group, comprised of technology platforms such as SportsEngine HQ, SportsEngine Motion, SportsEngine Play and SportsEngine Tourney.

We enable athletes, parents, coaches and team administrators in the youth and recreational space to manage their organizations, collect payments, share schedules, find programs to participate in and connect with other families.

Additionally, NCSI enables leagues and organizations to properly screen and train coaches in an effort to keep kids safe.

Job Description

The Manager, Account Management is responsible for leading a team of 6 -12 Representatives. You will develop and execute a retention and demand generation strategy within a specified customer vertical with the ultimate goal of retaining customers, expanding product value and increasing product adoption.

You will be responsible for the overall vertical objectives and are charged with exceeding sales revenue goals. This role will also be responsible for planning and executing initiatives as assigned and deliver a high aptitude of decision-making to help steer overall strategy within the assigned sport vertical market.

Job Duties

Work with sales leadership to establish and execute a strategic plan to retain customers and grow revenue within the assigned vertical

Responsible for coaching, training, and developing the team in the areas including but not limited to; proper outbound touchpoints, increasing product interest demand, and identifying new opportunities within our target market.

The ultimate goal of the manager is exceeding sales revenue goals / objectives

Utilize current and previous performance to identify and steer individual / team daily activity metrics

Utilize technology to scale messaging and one-to-many touchpoints

Communicate regularly with the leadership team on current and future market strategies and forecasts of owned segment

Shadow individual phone calls ongoing and provides direct, immediate feedback

Seek creative ways to drive team engagement, enhance culture and foster self-sufficient teamwork

Assist Reps as needed during calls, presentations, and product demos

Assist as needed in negotiating and closing opportunities

Partners with the sales leadership and HR in the investigation and resolution of employee performance / relation issues

Act as a role model and own the company mission and values

Responsible for regular 1x1 meetings as well as quarterly / annual performance reviews

Recruit, hire, develop and retain a team that creates opportunity advancement and succession planning within and across your organizational structure

Train and create a schedule for any new hires that they bring into their team

Other duties as assigned

Qualifications

Basic Requirements

2+ years in a sales leadership / management role preferably in a SaaS related business

Proven ability to motivate, coach, and direct employees towards success

3+ years relevant sales experience and a solid history of significant success

Results-oriented with strong organizational and problem-solving skills

Ability to multi-task with consistent and timely follow-through

Desired Characteristics

College degree preferred

High Competency with Salesforce, Outreach, Gong, and / or other CMS + sales marketing tools

Success as a manager and operator within a set market relating to Saas and payments

Additional Requirements

Must be willing to work in our Minneapolis office

Willingness to travel and work on weekends with short notice

Hybrid : This position has been designated as hybrid, generally contributing from the office a minimum of three days per week.

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision.

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.

com as a result of your disability. You can request reasonable accommodations by emailing [email protected].