Installation Manager - A

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Summary :

The primary responsibility of the Installation Manager is to schedule and manage all installations in the field. Responsibilities include making sure all installation quality expectations are met, timelycompletions, and prompt customer service.

Field Managers will work directly with the Installation Manager and will help ensure expectations are met for all field operations.

Essential Functions :

Maintains workforce to support volume and skills required of customer requests through effective recruitment practices. Monitors and ensures installation contractor workforce is balanced according to company standards and guidelines- Provides feedback to installers regarding installation outcomes vs. company standards.

Provides feedback and holds installers accountable for installation standards while maintaining strong relationships. Regularly communicates challenges, changes and expectations with installers.

Ensures all contractors adhere to compliance standards. Notifies installers of upcoming changes or requirements needed to maintain compliance and follows up to satisfy requirements in a timely manner.

Assesses special projects and provides sound guidance to ensure product challenges and installation requirements are addressed upfront for a successful install.

Responsible to provide instruction and direction to each install crew, and subcontractors to ensure all expectations are met on a regular basis.

Work orders are efficiently processed and accurately reflect type and quantity of services and materials used according to company standards and guidelines.

Responsible for understanding installation contractor capacities and capabilities to be able to assign the optimum labor to jobs.

Assigns installation contractors to jobs and provides all required work order and installation instructions to ensure accurate and complete installations.

Looks for optimal labor assignment based on geography of work, capabilities, and capacities to deliver on time installations

Maintains daily and on-going communication and feedback with installation contractors to obtain overall status of jobs, ensure completion on time, and assist with issue resolution.

All other job duties as assigned

Skills and Qualifications :

Current Valid Driver’s License

Demonstrates high level of professionalism through communication and interactions with customers and property residents.

Ensures that all work is performed in a healthy and safe manner.

Deal with problems as they arise

Communication and interpersonal skills to develop and maintain professional working relationships with clients, vendors, and co-workers

Displays willingness to make decisions; exhibits sound and accurate judgement; includes appropriate people in decision making process

Working knowledge of accounting software, internet software, inventory software, and the Microsoft Office suite

Job Competencies

Basic technology skills, including MS Office Suite

Strong communication skills, including written communication

High level of organizational skills, time management skills, and ability to work effectively in a fast-paced environment to consistently meet deadlines

Ability to take ownership of responsibilities and effectively handle interpersonal relationships with others

Work Environment and Physical Requirements :

Work performed in an office environment

Ability to sit for an extended period and operate shared office equipment and keyboards

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.