Job Description :
We are searching for a Listing Support Specialist to join our review team in investigating listing-related issues and customer concerns for our national brands.
You will be working closely with real estate professionals, consumers, and
fellow client employees to ensure we have the highest quality listings for our users.
In addition to providing the human eye to listings issues that software alone cannot
resolve, you will also identify trends, suggest resolutions, and give valuable feedback to our product and engineering teams.
This includes the chance to :
Review and respond to user generated reports regarding the accuracy, availability, and legitimacy of listings
Monitor and review the listings queue, you are dedicated in taking action
towards increasing listing quality
Contact listing providers to work on account and listing issues
Respond to customer support tickets regarding listings and accounts
Work with operations and product teams to improve internal monitoring
software
Work with other members of the team to fine-tune and build internal and
external policies
About the team
The Listing Review Team is a small and nimble team that has seen excellent success over the years. Working with our engineering counterparts, we help make client Group sites the most trusted places to search for homes.
The valuable contributions made by this team are widely recognized across client Group.
Who are you?
You have experience in customer service with an online consumer site
Customer service within a fraud department is a big advantage
Strong data analytic skills with the ability to find and interpret data trends
Experience using various channels for delivering customer support
Able to work effectively and efficiently with customers who have varying degrees
of product and technical proficiency
Excellent analytical skills, with a technical aptitude, quick and flexible learner,
willing to grow in an ever-changing industry
You earned a Bachelor's degree
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We are searching for a Listing Support Specialist to join our review team in investigating listing-related issues and customer concerns for our national brands. Contact listing providers to work on account and listing issues. Respond to customer support tickets regarding listings and accounts. You w...
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