Dispatcher - Service Coordinator

Job Description

Job Description

Blankenship Equipment Repair is a compacting and recycling business serving the Pacific Northwest and Canada. We are growing and have an opening for a Dispatcher / Service Coordinator to join our team.

This role is responsible for controlling the flow of service for our business-to-business equipment repair company.

The ideal candidate will have experience with process management, be customer focused, detail-oriented and able to manage complex moving parts of a fast-paced service department with a sense of urgency and poise.

Must be a communications specialist both by phone and email and have excellent organization and problem-solving skills.

We are a small, friendly office. You will have your own workstation in close quarters with your co-workers. We are animal friendly so occasionally there will be a dog or cat in the office.

If all of this sounds like the type of opportunity you are looking for, we’d like to hear from you.

We review applications daily and provide quick responses to all applicants.

Basic duties :

• Answer incoming phone calls from customers, vendors and technicians.
• Assess customer needs
• Gather customer information and scheduling requirements.
• Schedule service with customers : Communicate ETA, discuss contact / security / access details with Techs.
• Assist and fill in for dispatch.
• Manage equipment deliveries and pickups.
• Set up new clients in the system after approval.
• Enter work order into Corrigo WorkTrack
• Become familiar with company rates for work to be performed.
• Ensure all information in accurate and updated.
• Accurately enter data in the system
• Track parts and orders, and update in WorkTrack
• Take initiative to look up information and solve problems independently.
• Respond to requests and perform tasks in a timely manner ensuring deadlines are met.
• Be proactive in researching and identifying obstacles and solutions.
• Other administrative duties such as invoicing, bill coding, and parts and supply ordering may be assigned as time allows.

Work Hours : Mon Fri 7 : 30 4p

Qualifications :

• 2+ years’ experience in a similar position managing processes required
• Project or process management experience required
• Strong communication proficiency both verbal and written
• Computer Proficiency in Word, Excel, Outlook
• Experience in WorkTrack and Quickbooks highly preferred

Pay Range : $23 - $25+ p / hr DOE

Benefits :

• 40-Hours Vacation after 6-months. 80-Hours after one full year with incremental annual increases up to 4-weeks.
• Health Insurance : Available after sixty days of employment. The company pays 75% of employee premium and 55% of dependents.

Employees have the option of a Health Savings Account (HSA) program or a traditional Health Insurance program.

Company Matching Retirement Program : Access to BER Personal Financial Planner. SIMPLE IRA with company match of up to 3% of annual salary.

Available after one year of employment.

Profit Sharing

Powered by JazzHR

Weh3NXP5ni