CALL CENTER CUSTOMER SERVICE REP
TYPE : Contract to Hire (100% in office)
HOURS : M-F 8a-4 : 30p OR 8 : 30a-5p
PAY : $18 per hour
YOUR DUTIES FOR THE CALL CENTER CUSTOMER SERVICE REP WILL INCLUDE :
- Will answer a high volume of incoming calls and assisting with general or escalated customer issues
- Internal communication within departments to find information that will help the customer in a timely manner
- Promote and enhance company reputation by providing professional and effective assistance
- Effectively communicate, verbally & written) information with fellow team member and customers Contact medical provider, employer, and injured worker for new claim process
- Perform data entry
- Answer phone calls and emails as needed
- Additional duties as requested by managers
HOW YOU ARE QUALIFIED FOR THE CALL CENTER CUSTOMER SERVICE REP :
- HS Diploma or equivalent relevant experience is required
- 1 year of experience in a call center role
- Must have strong communication skills, both verbal and written professionally
- Strong attention to detail and decision-making skills
- Creative problem-solving and de-escalation skills
- Strong data entry skills
- Basic to intermediate computer skills
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