Call Center Specialist

Job Description

Job Description

Are You A Fit?

Never look for a job again because we’re not a pit stop in your career we’re the last place you’ll ever work!

If you’re a hard-working professional with an inner drive to improve yourself and help others then you might be a fit for us.

You must be able to understand and are willing to follow our CODE :

• Be Positive
• Be the Solution
• Be Honest
• Be a Student
• Be Better Than Great

As an equal opportunity employer, candidates will receive consideration without discrimination against race, creed, color, sex, national origin, handicap status or veteran status.

We have built the strongest team and culture you’ve ever seen where team members are deeply motivated; we care about you, your hobbies, your family and your free time and make sure that you can have that balance in your life to enjoy it all.

We’re constantly expanding and creating amazing new opportunities for you. We want to help you dream big in your life and career and we want to help you achieve it all.

We are Market Leaders in the service industry with an A+ rating by the BBB and recipient of the 2015 Thumbtack Service Award.

With generations of experience delivering the highest quality service available to over 10,000 customers, Chad Love Services provides Heating, Cooling, Duct Cleaning AND SO MUCH MORE and is fully dedicated to maintaining its position as Concord’s #1 rated service company.

We are a very aggressive company with tremendous growth potential. We want only the "best of the best" who are seeking a long-term career with growth and development.

That means you must be highly energetic, motivated and have a "winning mindset". As an equal opportunity employer, candidates will receive consideration without discrimination against race, creed, color, sex, national origin, handicap status or veteran status.

Chad Love Services delivers Service You Can Trust!

We hire veterans!

Benefits Offered :

We pay more than most

Your birthday is a paid day off

Paid training

Paid holidays and vacations (after 90 days)

Benefits, including Medical / Dental / Vision and Life insurance

A clearly laid out path to building the life-long career you want to build (including paid education and tons of opportunities to advance)

Employee discounts

Workplace perks such as food / coffee / waters

Flexible work schedules

And so much more!

First impressions are important.

Our Call Center Representative is on the front line of first impressions for Chad Love Services. You must have a positive attitude, a smile in your voice and a willingness to help as we pride ourselves on the service we provide to our customers.

Responsibilities (including, not limited to) :

Convert incoming calls and emails into customers into booked service appointments

Perform outbound calls with customers / Customer sales.

Deliver call scripts with an authentic cadence; be clear, compelling and personable

Respond to customer requests, resolving issues and promoting the brand.

Be professional and establish the best customer relationships within the company

Maintain and update customer information within our system

Job Type : Full-Time

Experience : Call Center : 1 year

Call Center : 1 year

Customer Service : 2 years

Along with the job-specific qualifications mentioned above, here are the qualities we’re looking for in our perfect candidate :

Experience in customer sales

Valid driver license

Clean background check

Develop a proven track record in customer service.

You understand the importance of serving others (your team members and our customers)

You love to challenge yourself and you want to learn, and even be cross-trained

IT competent

Highly organized with exceptional follow-through abilities

Strong verbal and written communications

Ability to build trust and demonstrate empathy

Highly motivated, flexible and great attitude on life