Job Description
Job Description
Job Description :
Job Title : Call Center Agent Location : Charlotte, NC Job Type : Full-Time Job Summary The Call Center Agent will handle inbound and outbound customer calls, providing excellent customer service and support.
This role requires strong communication skills, patience, and problem-solving abilities to address customer inquiries, resolve complaints, and provide information about our products and services.
Key Responsibilities Handle inbound and outbound customer calls in a timely manner. Identify customer needs, clarify information, research issues, and provide solutions or alternatives.
Update customer accounts and records of inquiries, complaints, or comments. Communicate company policies and provide accurate information about products or services.
Achieve and maintain performance goals, including call quality, response time, and customer satisfaction. Attend training sessions and stay informed on company updates, products, and services.
Job Requirement : High school diploma or equivalent (Associate’s or Bachelor's degree preferred). Excellent verbal and written communication skills.
Strong problem-solving and conflict-resolution abilities. Ability to work well in a fast-paced and team-oriented environment.
Proficiency in using computers and CRM software.
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